Young indigenous people happily using their mobile phonesThe harm for consumers caused by poor customer service, questionable selling practices, unfair treatment of vulnerable consumers, and information asymmetry in the telecommunications market is underestimated


We will work for reforms to deliver stronger consumer protections to underpin a fair and competitive communications market that delivers for all consumers and small businesses. We will provide a strong evidence base to support measures to lift performance, increase transparency and accountability, and rectify systemic issues. We will also prioritise our advocacy for underlying reforms to support positive consumer outcomes, and fair treatment of customers by telco providers. We will review and inform consumers about new plans and offers in the market, and advocate for products best suited to consumer needs.