Australian Family

The affordability of communications services and devices remains a problem for people on low incomes and contributes to financial hardship and debt issues. Mobile and home broadband services have become increasingly expensive and are out of reach for many households facing tight budgets and competing financial demands. Furthermore, there is a lack of information and promotion of more affordable devices and services, and at the same time a confusing array of complex offers which results in consumers entering contracts for products not suited to their needs.

ACCAN will work to ensure that programs to deliver direct relief to low income individuals are available across a choice of providers, and that consumers have the information they need about services suited to their budget where choice is available. We will advocate for affordable access to services and devices, and for greater availability and choice of services suited to the needs of small businesses. We will continue calling for more affordable voice services and assess the need for a low-income product for mobile-only users. ACCAN’s home broadband priority is that No Australian is Left Offline – that all households that can benefit from connection to a fast NBN broadband service are able to do so. We will continue to advocate for the delivery of an affordable, concessional, home broadband service for households on limited incomes. Cost savings for government service delivery are significant, and the social and economic benefits of NBN will be maximised with greater take-up of services.