This Roundtable will hear about current cyber security issues from leading advocates in the disability sector, as well as discussing industry and government initiatives designed to create a safer online experience. The Roundtable will identify what people with disabilities need to protect themselves online.

Learning how to use and monitor your download usage effectively is the best protection against high bills. This ACCAN Consumer Meeting will provide information about how to avoid bill shock as well as assistance for case workers advising consumers about how to get redress for any complaints related to download bill shock.

Australian Communications Consumer Action Network held an afternoon seminar on 4 November, looking at responsive regulation and effective policy making, and how engagement with consumers can be enhanced to get better results. This forum looked beyond the current, sterile stand-off between consumers on one side and policy makers and regulators on the other to meeting each other’s needs.