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Welcome to the ACCAN employment page.

The Australian Communications Consumer Action Network, ACCAN, a not-for-profit organisation, maintains an accessible work environment and encourages applications from Aboriginal and Torres Strait Islander peoples, persons with disabilities and people from culturally, linguistically and religiously diverse backgrounds.

ACCAN is Australia’s peak body representing the interests of all consumers in communications issues. ACCAN is an important and independent consumer voice promoting the accessibility, quality of service, affordability and availability of communications services for all Australian consumers with particular concern for vulnerable consumers whose needs are underrepresented.

  • High profile consumer body
  • Communications industry
  • Diverse, interesting role working in vibrant NGO
  • Supportive work environment
  • Sydney CBD location with easy access to public transport


  • Leadership role optimising performance while advancing the strategy
  • Exposure to the Board

About the role:

Reporting to the CEO, the Director of Operations is responsible for the development, implementation, and ongoing evaluation of the operational business plan, delivering on the Board’s approved strategic direction.

As a member of the Executive team, the position provides organisational leadership, with operational responsibility and accountability across a broader team of people, as well as specific management of:the performance and development of the operations team;

  • the development and delivery of projects;
  • governance and secretariat support for a Board of nine (9) volunteer Directors;
  • the implementation of appropriate policies and procedures that align to ACCAN values and meet the organisation’s objectives;
  • ACCAN’s compliance with all relevant legislation including occupational health and safety, relevant discrimination, employment and public liability laws.

As well as providing leadership and coaching to staff, the Director of Operations works in partnership with other internal and external stakeholders to achieve agreed KPI’s to ensure financial viability of the organisation.

The Role

The junior graphic designer will help deliver a project, with the Digital Assets Manager, to reinvigorate our suite of consumer education resources and online platforms.

Enhance your current skill set while being responsible for:

  • Assisting with the design of a diverse range of innovative consumer education materials appropriate for a wide audience and delivered through several channels
  • Assisting with the creation of communications for ACCAN stakeholders under the guidance of an experienced team leader
  • Contribute to the achievement of the goals and objectives set out in the Strategic Plan and the Work Plan

To be successful in this role you should have the following:

  • Fully qualified in Graphic Design or similar
  • Demonstrated proficiency in Adobe Creative Suite: Photoshop, Illustrator & Acrobat (Windows operating environment)
  • Strong visual communication skills and the ability to articulate ideas verbally and in writing
  • High level of proficiency in Microsoft Suite
  • Exceptional attention to detail and experience with proof reading
  • Understanding of the print production process
  • Ability to handle multiple projects and deadlines concurrently
  • Ability to take direction and receive constructive feedback
  • Ability to work well in a team environment and liaise with key internal stakeholders

  • Assist in delivery of a new project
  • 1 year contract position

About the role:

Provide support to the Accessible Telecoms project team in a range of administrative duties, which mainly include internet research, creation of documents, and maintaining a document control database. The main purpose of this role is to create and verify accessible documents that will be later uploaded to the Accessible Telecoms website.

About you:

Essential Skills for position

  • Experience in administrative roles
  • Experienced with using Microsoft Office (Word, Excel and Outlook)
  • Excellent written communication skills
  • Self-motivated and able to work independently to meet deadlines
  • Able to maintain accuracy and attention to detail when creating documents
  • Able to follow procedures
  • Flexible and willing to perform other tasks as assigned