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Overview

Google and ACCAN in partnership are offering a paid internship to commence in December 2019 to undertake a project addressing a consumer technology issue. The Intern will also work alongside ACCAN staff to solve issues faced by consumers of technology services, and gain experience in a consumer technology advocacy (policy) role. Candidates resident in Australia and attending, or recently graduated from, an Australian university are welcome to apply.

Eligibility

The internship is available for undergraduate (final year) students, postgraduate students and recent graduates of arts, business, computer science, engineering, law, sociology, or other related disciplines. Candidates must be Australian citizens or have Australian residency or be undertaking study at an Australian university. The ACCAN workplace is culturally diverse and actively ensures people with disability can participate effectively.

Selection Criteria

The preferred applicant will be one that is of the highest quality and demonstrates the clearest grasp of analytical processes, research techniques and methods. Academic record will be taken into account.

 

Selection Process

Applications close 29 November 2019. Applications must be on the form provided and will include the applicant’s name, curriculum vitae, qualifications, residency/citizenship status, contact details, two referees, and a 1-page summary of a project proposal drawn from the outlines below, or other topics related to contemporary communications issues. Applications will be submitted by email to: This email address is being protected from spambots. You need JavaScript enabled to view it. by the closing date. After the closing date, a joint selection committee comprising Google and ACCAN staff will meet to review the applications and agree the preferred applicant. Interviews may be conducted for shortlisted applicants only. An offer will be made to the intern by ACCAN. Unsuccessful applicants will be notified by email.

Time Frame

The internship will run between December 2019 and February 2020 for a period of 10 weeks on a 37.5hr week or equivalent part-time. Flexible arrangements will be entered into depending on the project and the applicant’s need.

Project Outputs

Project outputs will be published on the ACCAN website under a creative commons license and may take the form of a research report, review, software tool or other form.

Project Proposals

ACCAN and Google invite applicants to submit a brief proposal outlining a project from the areas below or an emerging communications consumer issue. Projects may be refined at the commencement of the project, once an applicant is awarded. Projects may differ once commenced due to a range of reasons subject to determination by the ACCAN supervisor. Projects are in no order of priority.

Consumer law guarantees in telecommunications services

A project on the efficacy of the Australian consumer law guarantees in the services context – this would involve examining cases/legal journals to assess whether the current drafting the ACL is fit for purpose for communications services. This project would explore the ACL is interpreted in the services context – which seems to reflect the view that services are one-off transactions rather than an ongoing connection. This project could be used to highlight any inadequacies with the existing legal framework and then form the basis for a case for reform of the ACL.

Chatbots and online customer service: a literature review on consumer satisfaction

This project will review the literature available on consumer experiences of chatbots and online customer service. The three largest mobile service providers in Australia host customer service chatbots and live chat functions on their websites. These services are perceived as revolutionary: they are hyper-efficient, cost effective, and accessible, while providing warm and easily well-documented customer interactions. Or at least, that’s service providers say. This large-scale review would sweep the available literature to summarise and analyse how consumers experience online-based customer service, and whether consumers really benefit from this shift.

Australia’s privacy regime: is it fit for purpose?

A project on the fitness for purpose of Australia’s privacy regime. This would involve an examination of existing research on the implementation of privacy reform in Australia and would be geared towards providing policy inputs into our development of a privacy policy position.

Digital inclusion in the OECD: A comparison

This project will investigate and compare international approaches to digital inclusion. This can include: ways of conceptualising digital inclusion; strategies to improve digital inclusion on an individual and community level; approaches to identify and overcome barriers to digital inclusion. This project will include a literature review of evaluations of the merits of differing approaches to digital inclusion.

Review of energy market governance frameworks

This project will look at both Australian and international frameworks with a focus on consumer protections and reliability measures, and provide recommendations on how similar arrangements may be applied to the telecommunications sector.

Comparison of online and free to air TV content rules

Regulations in place treat media delivered online differently from broadcast content, but these rules were implemented long before online streaming services became a staple of consumer media consumption. As a consequence, consumers can access the same content in different formats depending on their access technology. This topic will investigate how these rules impact the way consumers access media, and assess its costs and benefits for consumers.

Choose your own topic

Interns may propose their own topic in technology and consumer matters and similarly should submit a proposal describing what you plan to do. Think of any issue in modern communications technology and pitch an idea!

Enquiries

Please direct any enquires to Andrew Williams, Director of Operations at ACCAN on (02) 9288 4000 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Download: pdfGoogle Intern Application685.16 KB