Australian Communications Consumer Action Network
The organisation’s mission to champion consumer rights by advocating for fair, transparent, and accountable telecommunications policies.
Latest News
Holding telcos to account on Triple Zero
Interview
2GB
8 October 2025
ACCAN CEO Carol Bennett on 2GB Sydney with Clinton Maynard, answering everything from whether the Triple Zero outages could occur with other telcos, whether Australians can rely on privatised telcos, prioritising public safety over profit, and ACCAN’s push for stronger safeguards and real consequences when telcos fail to meet their obligations to consumers.
Optus email blunder
Interview
The Today Show
7 October 2025
Appearing on the Today Show, ACCAN CEO Carol Bennett told Karl Stefanovic that after Senate Estimates revelations yesterday, Triple Zero processes must change. A new Triple Zero custodian will help — but only if it has teeth and can act to oversight and improve the system.
Pressure on government to take action over Optus’ triple-0 outage
Interview
ABC 7:30
25 September 2025
The boss of Optus' parent company Singtel will visit Australia next week in a bid to clean up the damage caused by the telco's triple-0 outage. While Optus has been under pressure, the federal government is also facing questions over its response to the crisis. Carol Bennett contributes
Australian Communications Consumer Action Network
ACCAN is the peak national consumer advocacy organisation for communications.
Fair Call
Campaign
Telcos are writing the rules that are meant to hold them accountable. It's no surprise they’re failing consumers. The Telecommunication Consumer Protection (TCP) Code is supposed to set rules for how telcos treat their customers. It covers things like sales practices, billing, credit checks, and customer service.
After over a decade of reviews, breaches, and ongoing consumer harm, it’s clear the Code isn’t working.
The latest draft, developed by industry body Communications Alliance, has serious flaws. Despite ongoing feedback from consumer groups, regulators, and some telcos themselves, key issues remain unresolved — especially when it comes to the sales practices used by telcos which result in real consumer harm.
We believe enough is enough.
No Australian
Left Offline
The supporters of No Australian Left Offline want affordable broadband. Affordable broadband is a home internet service that enables all Australians to be online regardless of their personal circumstances or where they live, without putting them into financial stress.
With all Australian government services to be available online by 2025, it’s more important than ever that there is No Australian Left Offline.
Over one million Australians will continue to have access to essential government services with affordable broadband.
No Australian
Left Offline
The supporters of No Australian Left Offline want affordable broadband. Affordable broadband is a home internet service that enables all Australians to be online regardless of their personal circumstances or where they live, without putting them into financial stress.
With all Australian government services to be available online by 2025, it’s more important than ever that there is No Australian Left Offline.
Over one million Australians will continue to have access to essential government services with affordable broadband.
