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Quick guide to the Financial Hardship Standard
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A guide for consumers
The telecommunications regulator, the ACMA, has developed a new regulation called the Telecommunications (Financial Hardship) Industry Standard (the FH standard), which builds upon protections in the existing Telecommunications Consumer Protections Code (TCP Code). The FH Standard will commence on March 29, and compliance is mandatory.
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Write comment (0 Comments)Consumers welcome Industry Working Group to ensure safe shutdown of 3G networks
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The Australian Communications Consumer Action Network (ACCAN) welcomes the establishment of an industry working group by the Minister for Communications, the Hon Michelle Rowland MP, to ensure the planned switchover from 3G to 4G happens in a safe way.
The working group will include representatives from Telstra, Optus, Vodafone/TPG and the Australian Mobile Telecommunications Association, with the Department of Infrastructure. Transport, Regional Development, Communications and the Arts participating with an observer status.
Read more: Consumers welcome Industry Working Group to ensure safe shutdown of 3G networks
New Telco Financial Hardship Protections: A guide for financial counsellors
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Further information for financial counsellors
The telecommunications regulator, the Australian Communications and Media Authority (ACMA), has developed a new regulation called the Telecommunications (Financial Hardship) Industry Standard (the FH standard), which improves protections in the existing Telecommunications Consumer Protections Code (TCP Code). The FH standard is mandatory, and will commence on March 29.
Read more: New Telco Financial Hardship Protections: A guide for financial counsellors
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