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ACMA investigation into Telstra reveals significant breach of community trust
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Consumers would be forgiven for feeling angry and betrayed after an ACMA investigation revealed Telstra made available to the public details of 140,000 telco customers who had requested unlisted numbers (also known as silent numbers), in breach of carrier licence conditions.
Consumers have the right to ask their provider to make their phone number unlisted. Calls from unlisted phones do not show up on the phones of recipients. The number also doesn’t appear in phone directories.
Read more: ACMA investigation into Telstra reveals significant breach of community trust
Carol Bennett commences as ACCAN CEO
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Ms Carol Bennett has officially commenced her role as Chief Executive Officer of the Australian Communications Consumer Action Network (ACCAN) as of Monday 8 July. This follows a prior announcement of her appointment to succeed Andrew Williams, who departed earlier this year.
Ms Bennett is a highly respected executive with extensive experience in senior management and board roles within the health and aged care sector. Importantly, Ms Bennett has an established reputation for effective national advocacy on behalf of consumers. She joins ACCAN from the Alliance for Gambling Reform, where she was CEO since 2021.
Consumers of essential communications services deserve direct regulation
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The ACCC response to the latest draft of the Telecommunications Consumer Protections (TCP) Code validates long-held consumer concerns about the suitability of self-regulation to protect telecommunications consumers.
The Australian Communications Consumer Action Network (ACCAN) welcomes and supports the comments of the Australian Competition and Consumer Commission (ACCC) on the May 20 draft of the TCP Code.
Read more: Consumers of essential communications services deserve direct regulation