Australian Communications Consumer Action Network
The organisation’s mission to champion consumer rights by advocating for fair, transparent, and accountable telecommunications policies.
Latest News
Industry experts say TPG Telecom should have done more to address Triple Zero issue
Comments
ABC Online
19 November 2025
Questions are being raised as to whether telecommunications companies are doing all they can to ensure customers are able to contact emergency services. Carol Bennett said these issues should have been identified and acted on much earlier under rules introduced last year.
Yet another Optus outage hits South Australia
Interview
ABC
7 November 2025
There was yet another Optus outage in South Australia last Friday afternoon. On local radio (across South Australia and western NSW – timestamp 1:07:30), Carol Bennett said that customers have no source of clear information about outages which are affecting them in real time.
Telstra increases customer charges for paper bills
Interview
ABC South Australia
6 November 2025
Carol Bennett spoke with ABC Adelaide this week about Telstra’s new charge for paper bills - a move likely to impact older Australians. Under the rules, Telstra can only cover costs with their paper billing fees - they can't make a profit.
Changes to Telstra customer terms
Interview
ABC
7 November 2025
There has been attention this week about changes to terms and conditions for Telstra customers – including that alleged perpetrators of DFSV and customers who are abusive or threatening to Telstra staff may have their services suspended or disconnected. Speaking to ABC Western Australia Carol Bennett said that these are important and positive changes.
Australian Communications Consumer Action Network
ACCAN is the peak national consumer advocacy organisation for communications.
Fair Call
Campaign
Telcos are writing the rules that are meant to hold them accountable. It's no surprise they’re failing consumers. The Telecommunication Consumer Protection (TCP) Code is supposed to set rules for how telcos treat their customers. It covers things like sales practices, billing, credit checks, and customer service.
After over a decade of reviews, breaches, and ongoing consumer harm, it’s clear the Code isn’t working.
The latest draft, developed by industry body Communications Alliance, has serious flaws. Despite ongoing feedback from consumer groups, regulators, and some telcos themselves, key issues remain unresolved — especially when it comes to the sales practices used by telcos which result in real consumer harm.
We believe enough is enough.
No Australian
Left Offline
The supporters of No Australian Left Offline want affordable broadband. Affordable broadband is a home internet service that enables all Australians to be online regardless of their personal circumstances or where they live, without putting them into financial stress.
With all Australian government services to be available online by 2025, it’s more important than ever that there is No Australian Left Offline.
Over one million Australians will continue to have access to essential government services with affordable broadband.
No Australian
Left Offline
The supporters of No Australian Left Offline want affordable broadband. Affordable broadband is a home internet service that enables all Australians to be online regardless of their personal circumstances or where they live, without putting them into financial stress.
With all Australian government services to be available online by 2025, it’s more important than ever that there is No Australian Left Offline.
Over one million Australians will continue to have access to essential government services with affordable broadband.
