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Telstra emergency service outage ‘a near-miss' - with lessons to be learnt
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Peak communications consumer body ACCAN has expressed concern following today’s news that Telstra has been fined for failing to maintain access for more than 12 hours to the 106 emergency call service used by Australians with hearing and speech impairments.
Read more: Telstra emergency service outage ‘a near-miss' - with lessons to be learnt
Put consumers before commissions: advocates call for sales and credit reform
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Too many Australians are being pressured into phone and internet deals that don’t meet their needs. The industry-drafted rules that are in place to protect consumers from harmful sales practices simply aren’t working, and must be replaced with direct regulation, says the Fair Call Coalition – 23 peak consumer bodies with an interest in a fair deal for telco consumers.
Read more: Put consumers before commissions: advocates call for sales and credit reform
Misleading and deceptive marketing from Telco – can we trust them?
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ACCAN, the national peak body representing communications consumers, is deeply concerned about allegations levelled at Telstra today by rival telco TPG Telecom.
Read more: Misleading and deceptive marketing from Telco – can we trust them?