Talking Telco: Helpful consumer guides on internet, mobile, home phone, and more
Consumers welcome legislation to stem the tide of SMS scams
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Telco consumers fed up with SMS scams will soon be able to more easily distinguish between legitimate and fraudulent texts, thanks to new proposed legislation.
ACCAN welcomes the introduction of legislation to establish an SMS Sender ID Register by the Minister for Communications Michelle Rowland in Parliament today.
Read more: Consumers welcome legislation to stem the tide of SMS scams
New report on ACMA enforcement shows need for greater information
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Better public information on regulator enforcement is required, according to a new report published by the Centre for Media Transition.
The Centre, an interdisciplinary research unit within the University of Technology Sydney, published The Enforcement of Telecommunications Consumer Protections report, detailing the enforcement actions undertaken by the Australian Communications and Media Authority (ACMA) from January 2010 to June 2023 to ensure compliance with consumer protections.
Read more: New report on ACMA enforcement shows need for greater information
Quick guide to the Financial Hardship Standard
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A guide for consumers
The telecommunications regulator, the ACMA, has developed a new regulation called the Telecommunications (Financial Hardship) Industry Standard (the FH standard), which builds upon protections in the existing Telecommunications Consumer Protections Code (TCP Code). The FH Standard will commence on March 29, and compliance is mandatory.
Read more: Quick guide to the Financial Hardship Standard
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