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If your mobile phone handset isn’t working, you could be entitled to a replacement, repair, or refund depending on the situation.
Mobile phones are commonly purchased under 24-month contracts. It is reasonable to expect that a phone supplied on a 24-month contract should remain free of defects for that period.
Optus, Telstra and Vodafone now offer 24-month express repair warranty for all mobile phones supplied on 24-month post-paid contracts (except for Apple phones).
What to do:
- If you have a problem with a mobile phone handset, you should first contact the business you bought it from (see the ACCC’s how to complain page for guidance)
- If you are unable to resolve your complaint directly, you can contact the ACCC or your state’s consumer affairs or fair trading department for more information on your consumer rights and options.