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Media Releases

ACCAN's work informs public debate about consumer issues in the communications landscape.  Welcome to our collection of the latest news and current affairs that impact communications consumers. 

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The Australian Communications Consumer Action Network (ACCAN) and Media Access Australia (MAA) are calling on the major television networks to include comprehensive captioning on digital free-to-air multichannels after new research has found a high level of awareness and use of closed captions – even among those who aren’t hearing impaired.

The creator of Vodafail.com, Adam Brimo, has submitted a damning 30-page document to the Australian Communications and Media Authority (ACMA) and the Australian Competition and Consumer Commission (ACCC) that summarises the experiences of 12,000 Vodafone customers in relation to poor 3G network coverage, customer service and complaint handling by the telco.

The report, Vodafone situation: yesterday, today and tomorrow, analyses thousands of similar stories from customers about hours spent on hold to Vodafone’s call centre trying to make a complaint about its 3G network issues, including frequent call dropouts and delayed receipt of voicemail and text messages.

Deaf Australia, the Australian Communications Consumer Action Network (ACCAN) and the Australian Federation of Deaf Societies (AFDS) today congratulated the outstanding efforts of the Queensland Government in ensuring there was an Auslan (Australian Sign Language) interpreter standing alongside Queensland Premier Anna Bligh during press conferences concerning the devastating floods that inundated the state this week.

ACCAN welcomes Vodafone Chief Executive Nigel Dews’s apology to millions of frustrated customers who have experienced network problems in recent months and says it marks the start of a long journey back for the company to restore its customer service reputation.

Peak communications consumer body ACCAN has welcomed the Government’s move to greatly improve media access for people who are Deaf, blind, or who have vision or hearing impairments, by improving television captioning and trialling an audio description television broadcast service.

Annual complaints data released by the Telecommunication Industry Ombudsman (TIO) reveals telco complaints remain at unacceptably high levels, according to peak communications consumer body, the Australian Communications Consumer Action Network (ACCAN).

The Australian Communications Consumer Action Network says the passing of landmark legislation in the House of Representatives today heralds a new era in telecommunications that will benefit telco consumers through improved competition and consumer protection measures.

New Galaxy research commissioned by ACCAN has found one in two telco customers have experienced a problem with their phone or internet service provider in the past year, with technical problems, customer service and complaint handling topping the list of complaints.

Peak consumer advocacy group ACCAN says the woeful state of the telecommunications industry, with its sky-high customer service and complaint handling problems, could be greatly improved if regulators and government put consumer rights at the centre of communications policy.

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