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ACCAN's work informs public debate about consumer issues in the communications landscape.  Welcome to our collection of the latest news and current affairs that impact communications consumers. 

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The Australian Communications Consumer Action Network (ACCAN), the peak body for consumers in the communications industry, has today launched leading research into Australians' use of mobile applications. The report, Mobile app consumer attitudes and experiences, explores user sentiment towards paying for features and services and data privacy in the app ecosystem.

The Australian Communications Consumer Action Network, the peak body representing Australian communications consumers, today announced the results of its third National Survey. The survey examined the local telecommunications landscape with research conducted by Ipsos Australia. A national representative sample of 1079 surveys were completed.

ACCAN's National Survey shows that mobile phones are now definitively the universal communications service preferred by Australians, with 98 per cent of respondents owning a mobile phone. Not surprisingly, the number of respondents with a fixed line service dropped to 73 per cent, down from 77 per cent in last year's survey. Eighty-six per cent of respondents said they have a home internet connection.

The winners of the Australian Communications Consumer Action Network (ACCAN) and Australian Human Rights Commission (AHRC) Apps For All Challenge 2014 were announced tonight at the 2014 ACCAN National Conference. The winners were awarded the inaugural Telstra Prize for their efforts in developing apps that are accessible to all consumers, including older Australians and those with disabilities.

The awards raise awareness of the need to ensure smartphone applications are accessible to all users and that this must be taken into account in their design. Prizes were handed out during a ceremony at ACCAN's National Conference, Connecting Today's Consumer.

The Australian Communications Consumer Action Network is pleased to announce the launch of the Digital Ready Digital Business Kit and the website. Targeted at small businesses and not-for-profit organisations in the Arts, Recreation and Education services sector the kit will enable them to take advantage of the many opportunities offered by fast broadband and information technology. The kit was launched today at the by Peter Strong, Executive Director, Council of Small Business of Australia (COSBOA) at the 2014 ACCAN National Conference.

Digital Ready gives step by step assistance to build the necessary skills to engage effectively with the digital economy. Over six modules, it covers a range of topics including: getting connected to fast broadband, determining an online strategy, using social media, the cloud, online registration, eCommerce and telework.

The shortlist for the inaugural Australian Communications Consumer Action Network (ACCAN) and Australian Human Rights Commission (AHRC) Apps For All Challenge 2014 Telstra Prize has today been announced. The awards will be handed out at a ceremony during the ACCAN National Conference on Tuesday 16 September, from 5:00pm.

Launched earlier this year, this is Australia's first and only competition for accessible mobile apps which aims to raise awareness of issues faced by people with disability and older Australians with inaccessible apps.

People experiencing homelessness in Sydney and Melbourne have a higher rate of mobile phone ownership than Australians generally, new University of Sydney research shows.

While 92 per cent of Australians own a mobile phone, an even higher proportion – 95 per cent – of the adults, youth and families surveyed own a mobile. More than three quarters (77 per cent) of these have a smartphone, compared to around two thirds (64 per cent) of the general population. The survey found wide variation in the models and ages of the phones owned by the respondents. Almost half (41 per cent) reported that their phone was a gift, second-hand, stolen or borrowed.

According to industry newsletter Communications Day, the government is now expecting to receive the much anticipated Vertigan Review (formally known as the NBN cost-benefit analysis and review of regulatory arrangements) early in July and plans to make a public release of the report before the end of the month.

Tuesday 1 July 10.00am

The Australian Communications Consumer Action Network welcomes today's announcement that telcos will make mobile calls to 1800 numbers free of charge, but says it will hold the industry to its commitments regarding 1300 numbers.


'Collections & Hardship Programs in Utilities, Banks & Telecommunications: Exploring best practice in hardship programs and collections across four sectors'

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As some of you may know ACCAN stands for the Australian Communications Consumer Action Network. We are the peak body for consumer representation and advocacy in communications.