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Government agencies, telcos, banks and finance companies all collect information from customers in order to identify them. This means that an individual’s personal identity information is kept separately on file by each agency. From a consumer perspective, it means that each time we open an account with, for example, a bank or a telco who we haven’t done business with before, we have to undergo an identity check to prove that we are who we say we are.

ACCAN has made a submission in support of a data breach notification law in response to a consultation by the Commonwealth Attorney-General’s Department. A mandatory data breach notification law would provide greater information to consumers about the security of their personal information, and provide an incentive for organisations to improve their security practices.

ACCAN has made a submission to the Australian Law Reform Commission arguing that copyright law needs to be made fairer and easier for consumers to understand.

For nearly a decade, reports on global roaming have shown that roaming rates are excessively high. ACCAN urges the Australian and New Zealand governments to take action to reduce the high prices consumers pay to use their mobile phone while visiting their closest international neighbour.

In this submission by the Australian Communications Consumer Action Network to the Parliamentary Joint Committee on Intelligence and Security, ACCAN comments on two specific issues that may have a direct impact on affordable and accessible telecommunications services.

In our submission to this Inquiry into Privacy Amendment (Enhancing Privacy Protection) Bill 2012, ACCAN has raised a number of concerns regarding credit reporting arrangements, relay services and cross-border disclosure arrangements.

In this submission ACCAN  provides comment on the system that accredits and regulates domain name registrars and resellers in Australia. 

In this submission to the Senate Legal and Constitutional Affairs Committee Inquiry into the Privacy Amendment (Enhancing Privacy Protection) Bill 2012, ACCAN comments on some aspects of the Credit Reporting Schedule and makes recommendations regarding how privacy matters should be handled. 

There is a wide gap between the pricing of certain IT products sold in Australia and identical products sold in other markets. This submission focuses on how these price differences have an impact on basic consumer protections, small businesses and people with disability.

This submission concerns the Exposure Draft amendment to the Broadcasting Services Act (1992), which will provide greater access to our foremost medium for news, information and entertainment.

In ACCAN's submission to the latest NBN Joint Parliamentary Committee hearings, we outline ACCAN's engagement with NBN Co to date and challenges that may arise around the NBN rollout.

ACCAN comments on the NBN Co Special Access Undertaking (SAU) that creates part of the regulatory framework for service providers' access to the National Broadband Network.