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ACCAN has made a submission to the Telecommunications Industry Ombudsman (TIO) 'Publishing Comparative Complaints Data' Inquiry. The inquiry asked whether the TIO should contextualise the complaints it receives by the number of 'services in operation' for each telecommunications provider.

ACCAN has made a submission to the Australian Computer Society's discussion paper on a Cloud Computing Consumer Protocol. The discussion paper outlines a proposal for a voluntary protocol that would require providers of cloud services to provide a range of information to consumers about (among other things) data ownership, privacy, data backups, how data can be retrieved from the service, and when the provider will turn user information over to law enforcement agencies.

ACCAN has made a submission to the Australian Competition and Consumer Commission (ACCC) Mobile Terminating Access Service (MTAS) Review. The review asked whether access to mobile networks should be 'declared' for the purpose of connecting calls.

ACCAN has made a submission to the Australian Competition and Consumer Commission (ACCC) Fixed Services Review (FSR) 2013. The review asked whether access should continue to be 'declared' to Telstra's copper wire services. 'Declaring' a service allows competitors to Telstra, like iiNet, to access the Telstra copper network at the wholesale level and sell those services at retail.

ACCAN has made a submission to the Australian Communications and Media Authority's (ACMA) review of the quality of service standards for telephone services. Quality of service standards ensure that when you make a call, you and the recipient can hear each other clearly enough, without problems like excess line noise, echo, or delay. An existing industry code (C519:2004) sets out levels of quality that standard telephone services have to meet.

ACCAN has welcomed the Australian Law Reform Commission (ALRC) proposal for a Fair Use exception to copyright. We also point out some potential concerns with the ALRC Discussion Paper.

The ACMA is holding community consultation on whether – in a converged media environment – broadcast codes of practice should be reviewed and if current 'regulatory interventions' are still relevant.

The Department of Broadband Communications and the Digital Economy (DBCDE) has requested comment on two possible timeframes to implement closed captions on free-to-air multichannels once analogue TV is switched off at the end of 2013.

ACCAN has made a submission to the Internet Industry Association's review of its "icode". The icode is a voluntary code of practice for internet service providers (ISPs) to help address spam, malware, botnets, phishing, and other malicious activity on the internet.

ACCAN has made a submission to the Senate Standing Committees on Legal and Constitutional Affairs' inquiry into the Privacy Amendment (Privacy Alerts) Bill 2013 that was recently introduced into Parliament. The Bill would introduce a "mandatory data breach notification" requirement on organisations to alert the Privacy Commissioner and affected consumers when their customers' personal information is lost or exposed. This would potentially allow consumers to take action, such as cancelling a credit card, before any of their leaked information causes serious harm.

ACCAN has made a submission to the Communications Alliance's review of the Calling Number Display Code (ACIF C522:2007).

Calling Number Display (CND) is the system that allows the recipient of a phone call to see the number or name of the person making the call. This can be a useful feature - it means that you can ignore calls if you do not recognise the number, for example. However, many consumers may be uncomfortable about their number being displayed to the person they are calling.

ACCAN has commented on the Office of the Australian Information Commissioner's (OAIC's) draft guidelines for mobile app developers. We pointed out that consumers need to be told how app providers want to use their personal information, and to have the choice whether or not to allow that use.