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The Australian Consumer Law (ACL) came into effect five years ago.  The Productivity Commission is reviewing how well the ACL is being enforced and administered by the ACCC and state and territory regulators. 

We want to make sure that all Australians receive equal protection under the ACL, regardless of where they live. We also want to ensure that consumers have access to the right information so they can make informed choices about which products and services to buy. 

Summary of ACCAN’s recommendations:

  • Making sure penalties are effective

  • Sufficient funding for regulators to monitor and enforce the ACL

  • Set up a national consumer complaints register

  • Better information sharing between the ACCC and the 8 state and territory regulators

  • Better, more transparent reporting on ACL complaints and enforcement

  • Look into whether Australia should have a super complaints scheme similar to the UK

docxAustralian Consumer Law Administration and Enforcement Review - ACCAN Submission updated.docx75.27 KB

pdfAustralian Consumer Law Administration and Enforcement Review - ACCAN Submission updated.pdf782.64 KB