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Earlier this year Google and ACCAN partnered to offer a paid internship opportunity with ACCAN. Applicants were invited to submit a brief proposal outlining a research project on an emerging communications consumer issue.

The winner was recent law graduate David Seidler, who tackled the hot topic of data retention. Seidler’s report Hacking the Grapevine: Data Retention and protecting Australian consumer privacy is a first-class piece of research by a talented up-and-coming lawyer.

ACCAN's fine print project into misleading or unfair terms in telco consumer contracts was undertaken by researcher Dr Jeannie Paterson, a consumer law expert from Melbourne Law School. Dr Paterson examined the contracts for 42 products across ten providers.

ACCAN commissioned ACA Research to analyse the global roaming charges of 12 popular providers across the top ten overseas destinations visited short-term by Australian residents. The research took place during July and August 2013 but was was updated with new pricing details in September and October 2013.

Anglicare Victoria's Hardship Survey 2013, part-funded by ACCAN, surveyed 325 low-income clients regarding their access to telecommunications and whether they struggle to afford these services. Participants were taken from across 25 emergency relief and financial counselling services in metropolitan and non-metropolitan Victoria.

In 2012 ACCAN produced its first national survey to support campaigning and advocacy. The survey investigated consumer experiences, perceptions and concerns amongst Australians aged 18 year or more. In 2013 ACCAN commissioned McNair Ingenuity Research to conduct a follow-up survey utilising many of the same questions as the previous year to allow us to track changes in the market.

New research from the University of Melbourne and Swinburne University has found that 82% of households in the NBN first release site of Brunswick, Victoria, think the NBN is a good idea.

This research report takes a close look at pre-paid calling cards, a product which many consumers rely on - particularly people from non-English speaking backgrounds. Our research findings show that consumers looking to buy a pre-paid calling card are participating in what is essentially a lottery. With little useful information available about each card at the point-of-sale consumers run the very-real risk of purchasing a card that offers poor value for money.

New research by Market Clarity has found nearly 29% of small businesses owners are suffering the same customer service and complaint-handling problems experienced by general consumers, even though the vast majority are paying for business-grade services.

This collaborative report, prepared by Blind Citizens Australia, Vision Australia, ACCAN and Media Access Australia, aims to highlight the consumer experience of the audio description (AD) technical trial on ABC TV to help inform Government’s thinking regarding the introduction of a permanent AD service.

This document presents findings from a quantitative investigation into consumer experiences, perceptions and concerns in the communications market.

Government ICT Purchasing: What differences do accessibility criteria make for people with disabilities? is a project undertaken by Dr Will Tibben of the University of Wollongong and Gunela Astbrink of GSA Information Consultants that collected the latest available information about accessibility in ICT government purchasing in OECD countries and examined steps that need to be taken for ICT public procurement in Australia. The project was funded under the 2011 round of the ACCAN Grants Scheme.

The Australian Health Workforce Institute (AHWI) at The University of Melbourne conducted a study exploring how people from culturally and linguistically diverse (CALD) backgrounds living in one region within Melbourne’s North use telecommunications (telephones and the internet) to access health information. In particular the team wanted to know whether members of these communities use landline telephones, mobile phones and/or the internet to access information about health and well-being, and health services, and determine any particular needs or characteristics of this group in accessing health care providers and information.