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Google and ACCAN partnered again in 2017 to offer a paid internship opportunity. Applicants were invited to submit a brief proposal outlining a research project on an emerging communications consumer issue.

The winner was law and communications student, Jesse Chen, who wrote an in-depth research report titled: 'Breaking Down Barriers to Digital Government: How can we enable vulnerable consumers to have equal participation in digital government?

Government services and information are increasingly being offered via digital channels. This report identifies the distinct needs of eight vulnerable consumer groups in Australia, and the unique barriers they face to interacting with government online.

It makes recommendations for government and the private sector alike to improve the accessibility, availability, and affordability of digital platforms for all consumers.

pdfBreaking Down Barriers to Digital Government1.34 MB

docxBreaking Down Barriers to Digital Government1.21 MB