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ACCAN has worked with Dr Paul Harrison (Deakin University) to examine the extent to which consumers understand the information provided to them by telecommunications providers. This research will guide ACCAN’s constructive contribution to future reviews of telecommunications industry customer information obligations, at a time when significant structural changes in the telecommunications market mean that consumers will be offered greater choice of retail providers and services.

 

Download the report below (updated 7th November, 2016).

DownloadpdfConfident, but Confounded: Consumer Comprehension of Telecommunications Agreements2.09 MB

DownloaddocxConfident, but Confounded: Consumer Comprehension of Telecommunications Agreements519.8 KB