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ACCAN and CHOICE's joint position statement on mobile commerce outlines the key consumer protection principles for m-commerce in the Australian market.

Our position statement recommends that consumers should have:

  • Easy access to a complaints mechanism for all m-commerce services,
  • Excellent protection from fraudulent transactions even if the device is lost or stolen, and
  • Top notch privacy protection, especially where devices hold lots of personal information.

Download: docxACCAN and CHOICE m-commerce position statement125.31 KB

Download: pdfACCAN and CHOICE m-commerce position statement225.84 KB