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Media Releases

ACCAN's work informs public debate about consumer issues in the communications landscape.  Welcome to our collection of the latest news and current affairs that impact communications consumers. 

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Telcos must pass on NBN improvements to consumers: ACCAN 26-Nov-19
Australians lose $15M per year to missed NBN appointments 13-Nov-19
Urgent need to address broadband affordability: ACCAN 04-Nov-19
Growth of internet issues reinforces need for reliability safeguards 30-Oct-19
Telco complaints falling, but serious issues remain 29-Oct-19
ACCAN welcomes new mobile-porting regulation 16-Oct-19
Fall in TIO complaints shows power of regulation 25-Sep-19
Infrastructure Australia report highlights need to act on telco affordability 14-Aug-19
Telco complaints demonstrate need for right to reliability 10-Jul-19
Telecommunications Consumer Protection Code Inadequately Protects Consumers: Consumer Groups 01-Jul-19
ACCAN awards seven new telecommunications grants 26-Jun-19
ACCAN welcomes review into NBN pricing 20-Jun-19
ACCAN welcomes appointment of NRS service provider 12-Jun-19
ACCAN welcomes new Minister for Communications 27-May-19
ACCAN shines a light on telco sales practices in new report 27-Mar-19
ACCAN welcomes telco warning on disability information 25-Mar-19
Government's commitment to bush communications welcomed 20-Mar-19
Bush communications coalition welcomes new mobile base stations 19-Mar-19
Bush communications coalition welcomes Telstra’s commitment to deliver much needed landline improvements 13-Mar-19
No Australian Left Offline: ACCAN pushes for affordable broadband 11-Feb-19
Telco accountability is key for Consumer Safeguards Review: ACCAN 23-Jan-19
Time is now for new investment in bush telecommunications 05-Dec-18
ACCAN welcomes USO preservation, pushes for broadband inclusion through legislation 05-Dec-18
ACCAN calls on Government to adopt Regional Review recommendations 05-Dec-18
Accessible Telecoms – a new nation-wide disability telecommunications information service goes live 04-Dec-18
Bush communications coalition welcomes report into rural and regional NBN 20-Nov-18
RRRCC supports steps to improve reliability of telco services 16-Nov-18
ACCAN welcomes new complaint powers for telco customers 15-Nov-18
Bush communications coalition welcomes Sky Muster game change 12-Nov-18
Telcos Need to Improve Customer Service, TIO Complaints Show 18-Oct-18
ACCAN welcomes Telstra’s refunds to customers misled about third-party billing 28-Sep-18
Biometrics and the Changing Face of Consumer Smartphone Security 11-Sep-18
ACCAN welcomes Federal Cabinet announcement 29-Aug-18
Disappointing Report Card on Telco Customer Service 23-Jul-18
Draft Telecommunications Consumer Protections Code released for public comment 09-Jul-18
Consumer concern at Federal Government review of telco Complaints Handling 05-Jul-18
New Standards Welcomed by Consumers 22-Jun-18
Rural Regional and Remote Communications Coalition (RRRCC) welcomes further work on mobile blackspots 12-Jun-18
ACCAN welcomes new rules on complaints as a win for consumers 08-Jun-18
NBN Joint Parliamentary Committee Public Hearing Sydney, 4 June, 2018 04-Jun-18
Budget failure to fund Mobile Black Spots Program stalls #betterbushcomms 15-May-18
Continuing rise in telco complaints shows need for urgent reforms 17-Apr-18
ACCAN CEO highlights consumer issues at CommsDay Summit 09-Apr-18
ACCAN welcomes ACCC first NBN speed test results 29-Mar-18
ACCAN welcomes ACCC action over Premium Billing charges 26-Mar-18
Supporting World Consumer Rights Day 2018 15-Mar-18
New rules to improve telco complaint handling 15-Mar-18
New telco rules an early Christmas present for consumers 21-Dec-17
ACCAN welcomes Government response to USO 20-Dec-17
TIO complaints reveal need for updated safeguards 18-Oct-17