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COVID19: Telco services and technology

During the COVID-19 pandemic, continuing social distancing and self-isolation efforts have resulted in millions of Australians increasingly relying on their phone and home broadband services.

ACCAN has pulled together the telco information you need to know on:

 

Unfortunately, some Australians are at risk of being left behind because they are unable to afford a home broadband service. As this becomes the main way that people can study, work, and access telehealth services from home – this is simply not acceptable. ACCAN is calling for affordable home broadband to be prioritised now.

A coalition of nearly 30 community sector organisations and advocates has urged the Federal Government to address the affordability of communications services and equipment to support Australians in need during the COVID-19 pandemic.

Community Sector Organisations Call on Government to Act on Communications Affordability Issues

Find out more on
#NoAustralianLeftOffline

To help communications consumers understand the latest updates from the telco sector and how consumers may be affected, ACCAN will updating our live blogs with new developments as they occur.

Note: information last updated 31/08/2020

More information on assistance packages from telcos (including financial assistance efforts and additional data offers).

Assistance Packages

Find out how your telco's customer service arrangements may be affected by COVID-19.

Customer Service Arrangements

Help is also available for people with disability, their families, carers, support workers and services .

Disability Information Helpline