Australian Communications Consumer Action Network
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- What is cloud computing?
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- Tell the world about your broadband service
- Northern NSW not for profits and ICT access
- NBN Guide for Consumers
- NBN consumer guides
- What the NBN business case means for you
- NBN Implementation Study
- What the NBN-Telstra deal means for you
- Study finds Australians could pay less and get more from NBN
- Phones
- Call for Silent Line submissions
- Seeking Straight Answers: a short video
- Join us in the crusade! ACCAN's free call campaign
- Logies SMS competition refund details
- Consumers speak up on dodgy telco fees
- ACMA makes a bad call on Mobile Premium Service barring
- ACCAN supports default barring of MPS
- Mobile Premium Services - information for consumers
- Access for all
- Winners of the 2013 Telstra-TJA Christopher Newell prize
- Registrations open for M-Enabling Australasia 2013
- Save the date! M-Enabling Australasia 2013
- Communiqué: an update on audio description on TV
- Deaf Australia Survey
- Internet in remote Indigenous communities
- Looking for Caption Campaigners
- Accessible ICT and government purchasing power: why it matters
- Information for National Relay Service users
- Audio Description trial coming to a TV near you
- Use social media? Have a disability? Share your tips and tricks
- Wayne Hawkins honoured with Deafness Forum Community Award
- Telecommunications access for PWD, older Australians under review
- Research sheds light on unique communications needs for deafblind Australians
- Introducing The Newell Network
- Help improve communication services for Deaf people!
- TV networks need to tune in to audience’s appetite for captions
- Qld floods: Important information for people who are deaf, hearing-impaired or speech-impaired
- Dr Denise Wood talks to ACCAN about Web 2.0 and 3D virtual worlds
- Next steps on cyber-security for people with disabilities
- Telstra-TJA Christopher Newell Prize: Entries close 15 Jan 2010
- Your rights
- General communications
- Independent Grants Panel vacancy
- 'Texpo' to feature at ACCAN 2012 National Conference
- Consumer representatives on Communications Compliance Board
- Communications in 2010-11
- Have your say: Regional Telecommunications Review
- Have your say on the regulator's new website
- Welcome to our new website
- ACCAN Grants Scheme opens with $250,000 for community projects
- Cinema screening: National Consumer Fraud Awareness Week
- Professor Michael Fraser AM named new ACCAN Chairperson
- ACCAN Board for 2010-11
- Conference materials now available
- Cyber Security
- Emergency Services
- ACCAN News
- Temporary website maintenance
- 2013 Grants Scheme opening soon
- Speech: Teresa Corbin at CommsDay Melbourne Congress 2012
- Reminder: board nominations close next Monday 1st October
- One week to go until ACCAN 2012 National Conference
- ACCAN part of Broadband for the Bush Forum in Alice Springs
- Register now for ACCAN 2012 Conference
- ACCAN wins Organisation of the Year
- ACCAN Grants Scheme receives record number of applications
- $250,000 for telecommunications research & tools for consumers
- 2012 Round of ACCAN Grants Scheme opens 20 February
- ACCAN Standing Advisory Committee members announced
- ACMA’s response to Vodafail reveals deep flaws in co-regulatory model
- ACCAN Chief Executive addresses industry at CommsDay Congress
- ACCAN mid-term review
- Standing Advisory Committee members for 2011–2013 term
- Record number of Grants Scheme applications
- Broadband
- Media releases
- Broadband
- First research out on how the NBN affects hooked-up households
- Small business owners paying for business-grade telecommunications services, receiving ordinary customer service
- 2011 ACCAN National Conference starts today
- First NBN phone & internet offers spark affordability debate
- Much more than infrastructure needed to connect remote communities
- New report shows senior women need more support to get online
- Government offers education and support to help Aussies get online
- Senator Conroy launches ACCAN’s NBN: Guide for Consumers
- ACCAN calls for affordable broadband for all Australians
- Australia can be a leader in the accessible use of broadband
- Structural separation remains the goal
- Legislation must protect consumers in the National Broadband Network environment
- ACCAN calls for action not words on wireless internet speed claims
- Phones
- Not ‘appy with mobile coverage? Phone Rights will help
- ACCAN welcomes moves by Telstra on silent-line fee exemption
- Pre-paid calling card confusion: the best and worst ways to phone home this Xmas
- Complaints about unexpectedly high bills have doubled
- Handset unlocking fees make it hard to avoid global roaming bill shock
- Making the right call: New guide explains customers’ phone and internet rights
- New industry standard to ease global roaming pain
- Regulator commits to important 13/1800 number reform for mobile phones
- Regulator commits to Fair Calls for mobile users
- Government funds Lifeline calls but long-term 13/1800 solution needed
- At long last Telstra moves on bill shock but industry must hand power back to customers, says peak consumer body
- Vodafone apology comes at a critical time for telco industry
- Sorry seems to be the hardest word but, finally, Vodafone says it
- No such thing as a free call for millions of mobile phone users
- Telstra would profit by putting customers in charge
- ACMA report highlights problems with mobile phone "caps"
- ACCAN warns of iShock risk
- Last minute reprieve from telemarketing onslaught
- Millions of households set to be fair game for telemarketers
- ACCAN commends regulator on win in SMS spam case
- Consumers welcome Telstra backdown
- Spam penalty a significant victory for consumers
- ACCAN welcomes overdue reforms
- ACCAN responds to TIO ‘connect.resolve’ report
- Access for all
- Strong support for equal access to TV campaign
- Campaign for equal access to ABC TV kicks off today
- Better television captions a win for the whole community
- New “talking” set-top box means everyone can enjoy digital television
- New guides make social media - and pizza - accessible for everyone
- Audio description trial to commence on the ABC second half of 2012
- Peak communications body says set-top box scheme is essential
- TV networks need to tune into audience's appetite for captions
- ACCAN welcomes improved media access for people with disability
- ACCAN urges government to include its six key communications actions in the National Disability Strategy
- ACCAN applauds government's commitment to accessible web sites
- Accessible government web sites will have significant positive impact for consumers with disabilities
- Accessibility must be built into online government services
- ACCAN demonstrates the value of Real-Time Text
- Your rights
- ACCAN calls for ban on Telstra charging for privacy
- App traps: ACCAN calls on ACCC to take action on “free” games
- New rules for telecommunication providers but tougher enforcement needed
- ACCAN cannot support industry Telecommunications Code
- Advice for customers affected by latest Telstra privacy breach
- Telco industry scores an ‘F’ on annual complaints scorecard
- New draft rules for telcos released today for public comment
- Industry’s tinkering with voluntary Code won’t fix customers’ woes
- Australia’s newest superhero wants a telco to provide Fair Calls For All
- Record complaints spell the end of an era for Australia’s most-hated industry
- Telco ombudsman must hit telcos’ hip pockets to encourage real change
- Phone, internet plans “incomprehensible” for African and Burmese refugees and migrants
- Sky high: 671 people per day call Ombudsman for help
- Epic Vodafail: customer takes 12,000 complaints to the regulators
- TIO report reveals another dreadful year for telco consumers
- Landmark legislation heralds a new era in telecommunications
- Millions of unhappy customers with telco problems and complaints
- Australia needs smart regulation for its digital future
- ACCAN calls time on misleading telco advertisements
- Record levels of customer complaints spark ACMA inquiry
- Parliament must prioritise telco customers
- Engagement and participation of consumers is crucial for effective policy
- Telcos should compensate consumers
- Without Consent: Major flaws in communications sector
- Telstra fees a ’bad deal’ for consumers
- Cyber security
- General
- Vodafone customers should go to TIO if they want swift action on complaints
- $265,000 in funding available for telecommunications research & education
- New study confirms mobile is Australians’ number one communications device
- Six new telecommunications consumer advocacy projects for seniors, children, and people experiencing financial hardship
- ACCAN making a difference for Australian telecommunications consumers
- 2011 ACCAN Grants Scheme projects announced
- Hope for telco customers as regulator releases damning customer service and complaint handling report – and threatens to regulate
- New CEO to lead ACCAN into next phase
- Inaugural ACCAN CEO Allan Asher appointed Commonwealth Ombudsman
- Seven projects share $250,000 in ACCAN grants
- ACCAN Grant recipients target Deaf consumers and scams, privacy complaints and culturally diverse consumers
- ACCAN announces Independent Grants Panel
- Applications open for ACCAN Independent Grants Scheme
- Expression of interest extended for ACCAN's Grants Panel
- ACCAN elects new Chair and board appointments
- ACCAN announces new Board
- ACCAN welcomes new Standing Advisory Committees
- ACCAN appoints first CEO
- Broadband
- ACCAN Magazine
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- Broadband
- Phones
- Mobile data: what you need to know
- How to use less data on your smartphone
- Questions to ask before signing a phone contract
- My mobile handset isn't working
- Can’t afford to pay your bill?
- Received an unexpectedly high bill?
- Poor mobile reception: what can you do?
- VOIP: ways to save on home phone bill
- Travelling overseas with a mobile phone
- How to avoid smartphone bill shock
- Access for all
- Your rights
- General communications
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- Broadband
- Phones
- Access for all
- Blindness Sector Report on the 2012 ABC Audio Description Trial
- Government ICT Purchasing: What differences do accessibility criteria make for people with disabilities?
- Telecommunications and health information for multicultural Australia
- Sociability: social media for people with a disability
- The Newell Network: Telecommunication solutions for people with complex communication needs
- Telecommunications and Deafblind Australians
- NBN quick guide in Auslan and MP3
- The Queensland flood disaster: Access for people with disability
- Research on caption awareness
- Realising Universal Communications
- Universal Communications in a Broadband World
- Broadband Solutions for Consumers with Disabilities
- Your rights
- Cyber security
- General Communications
- Small Business Telecommunications Service Use and Experience
- ACCAN National Survey
- Seeking Straight Answers: Consumer decision-making
- Mind The Gap: Refugees and communications technology literacy
- Taking Advantage of Disadvantage
- Fair Go: Complaint Resolution for Digital Australia
- Consumers First: Smart Regulation for Digital Australia
- Talking Back: Members speak out about customer service
- Future Consumer Research Report
- Informed Consent reveals major flaws in the comms sector
- Submissions
- Broadband
- ACCAN submission to NBN Joint Committee
- NBN Co Special Access Undertaking (SAU)
- NBN Joint Parliamentary Committee Submission
- NBN Co Special Access Undertaking
- Marketing restrictions in NBN-Optus deal
- Telstra's Structural Separation Undertaking
- Digital Hubs Draft Program Guidelines
- Telstra structural separation and migration to the NBN
- Convergence Review should have regard to people with disabilities
- Customer Service Guarantee (CSG) performance benchmarks
- Telstra's interim wireless policy
- Marketing restrictions in NBN-Optus deal
- Inquiry into the role and potential of the National Broadband Network
- Senate Committee Inquiries into the NBN
- Implementation of Universal Service Policy discussion paper
- Response to the NBN Implementation Study
- National Broadband Network Companies and Access Arrangements Bills
- Are you connected? Telecommunications availability in rural and regional communities
- Transforming life outside cities: the potential of broadband services
- Mandatory Internet Service (ISP) filtering
- Telecommunications Legislation Amendment (Competition and Consumer Safeguards) Bill 2009
- Phones
- Trans-Tasman Roaming: Response to the Draft Report
- The future of telephone numbering
- Guidelines for payphone removal and location decisions
- Response to Draft TCP Code
- Implementing changes to freephone and local-rate numbers
- Payphone record-keeping rules
- Mobile Premium Services Code review
- Payphones: Consumer Safeguard Instruments
- Inquiry into the operation of the insurance industry during disaster events
- MTAS - regulating the cost of a call
- Implications of research into consumer issues
- Modernising the TIO
- Inquiry into domestic violence trends and issues in NSW
- TISSC Code of Practice Remedies Review
- Structure of Australia’s telephone numbering plan
- Mobile Premium Services Code review
- Trans-Tasman mobile roaming
- Telecommunications (Emergency Call Service) Determination 2009
- Geographic Numbering Amendments
- Telecommunications Service Provider (MPS) Determination 2010 (no.2)
- Do Not Call Register Amendment Bill 2009
- Do Not Call Register Statutory Review
- Telecommunications Service Provider (Mobile Premium Services) Determination 2009 (No. 1)
- Access for all
- Inquiry into improving the employment participation of people with disability in Australia
- ACCAN submission to ACMA draft standard on closed-caption quality
- Broadcasting Services Amendment (Improved Access to Television Services) Bill 2012
- Subscription Broadcast Television: Codes of Practice 2012
- The future technical evolution of digital terrestrial television
- Access and Equity Inquiry
- TUSMA Bills
- Inclusive Communications
- Universal Service Reform
- Disability Care and Support
- Submission to Government Convergence Review
- Accessibility features for telephone equipment
- Supplementary submission to Telecommunications (Emergency Call Service) Determination 2009
- Disability Care and Support Scheme
- Connecting Us All: The Role of the National Disability Strategy
- Government 2.0 Accessibility
- PDF Accessibility Review
- Guidelines for accessible telephone equipment and features
- Your rights
- ACCAN submission on big data strategy
- ACCAN Silent Lines submission
- App purchases by Australian consumers
- Copyright and the Digital Economy Issues Paper
- Inquiry into potential reforms of National Security Legislation
- Inquiry into the Privacy Amendment (Enhancing Privacy Protection) Bill 2012
- Privacy Amendment (Enhancing Privacy Protection) Bill 2012
- National Human Rights Action Plan
- Response to the Draft Human Rights Baseline Study
- Reconnecting the Customer
- Universal Periodic Review
- Draft Australian Consumer Law regulations
- Austalian Consumer Law guides
- Reconnecting the Customer
- Privacy of Australians online
- Trade Practices Amendment (Australian Consumer Law) Bill (No. 2) 2010
- Consumer Voices: Sustaining advocacy and research
- Telecommunications regulation review
- Cyber security
- Digital TV
- Emergency services
- Inclusive Communication Guidelines for Emergency Managers
- Review of the Integrated Public Number Database
- Emergency Call Service Requirements
- capacity of communication networks and emergency warning systems
- Customer location information and numbering data
- Telecommunications (Emergency Call Service) Amendment Determination 2009
- Broadband
- Annual reports
- Subscribe to our publications
- Grants
- How to apply
- Current grant projects
- Completed grant projects
- Small Business Telecommunications Use and Experience
- Know Your Gizmo
- Connecting Clients From Culturally and Linguistically Diverse Backgrounds and GPs Through Telecommunications
- Cyberbullying: Think B4 U Click
- Government ICT Purchasing: What Differences do Accessibility Criteria Make for People with Disabilities?
- High-Speed Broadband and Household Media Ecologies
- Phones and the Internet: Your Rights in Australia
- Sociability: Social Media for People with a Disability
- Youth Advocates
- Home Internet for Indigenous Consumers in Remote Australia
- Another Barrier? Regional Consumers, Non-profit Organisations, and the NBN in the Northern Rivers Region
- Telecommunications and Deafblind Australians
- Where Do I Start? Female Seniors and the Internet
- The Newell Network: A Web 2.0 Approach to Information About Accessible Telecoms for People with Disability
- Internet Scams: How to Protect Yourself
- Mind the Gap: Refugees and Communications Technology Literacy
- Communicating Difference: Understanding Communications Consumers from Non English Speaking Backgrounds
- Communications Privacy Complaints: In Search of the Right Path
- Notify me about grants
- Members
Campaign Menu
- Home
- Broadband
- Campaigns
- Tip sheets
- Policy positions
- Submissions
- ACCAN submission to NBN Joint Committee
- NBN Co Special Access Undertaking (SAU)
- NBN Joint Parliamentary Committee Submission
- NBN Co Special Access Undertaking
- Marketing restrictions in NBN-Optus deal
- Telstra's Structural Separation Undertaking
- Digital Hubs Draft Program Guidelines
- Telstra structural separation and migration to the NBN
- Convergence Review should have regard to people with disabilities
- Customer Service Guarantee (CSG) performance benchmarks
- Telstra's interim wireless policy
- Marketing restrictions in NBN-Optus deal
- Inquiry into the role and potential of the National Broadband Network
- Senate Committee Inquiries into the NBN
- Implementation of Universal Service Policy discussion paper
- Response to the NBN Implementation Study
- National Broadband Network Companies and Access Arrangements Bills
- Are you connected? Telecommunications availability in rural and regional communities
- Transforming life outside cities: the potential of broadband services
- Mandatory Internet Service (ISP) filtering
- Telecommunications Legislation Amendment (Competition and Consumer Safeguards) Bill 2009
- Research reports
- Media releases
- First research out on how the NBN affects hooked-up households
- Small business owners paying for business-grade telecommunications services, receiving ordinary customer service
- 2011 ACCAN National Conference starts today
- First NBN phone & internet offers spark affordability debate
- Much more than infrastructure needed to connect remote communities
- New report shows senior women need more support to get online
- Government offers education and support to help Aussies get online
- Senator Conroy launches ACCAN’s NBN: Guide for Consumers
- ACCAN calls for affordable broadband for all Australians
- Australia can be a leader in the accessible use of broadband
- Structural separation remains the goal
- Legislation must protect consumers in the National Broadband Network environment
- ACCAN calls for action not words on wireless internet speed claims
- NBN Performance Standards needed
- What is cloud computing?
- National Telework Week
- ACCAN appearance at joint NBN Committee in Sydney
- Tell the world about your broadband service
- Northern NSW not for profits and ICT access
- NBN Guide for Consumers
- NBN consumer guides
- What the NBN business case means for you
- NBN Implementation Study
- What the NBN-Telstra deal means for you
- Study finds Australians could pay less and get more from NBN
- Phones
- Campaigns
- Tip sheets
- Mobile data: what you need to know
- How to use less data on your smartphone
- Questions to ask before signing a phone contract
- My mobile handset isn't working
- Can’t afford to pay your bill?
- Received an unexpectedly high bill?
- Poor mobile reception: what can you do?
- VOIP: ways to save on home phone bill
- Travelling overseas with a mobile phone
- How to avoid smartphone bill shock
- Submissions
- Trans-Tasman Roaming: Response to the Draft Report
- The future of telephone numbering
- Guidelines for payphone removal and location decisions
- Response to Draft TCP Code
- Implementing changes to freephone and local-rate numbers
- Payphone record-keeping rules
- Mobile Premium Services Code review
- Payphones: Consumer Safeguard Instruments
- Inquiry into the operation of the insurance industry during disaster events
- MTAS - regulating the cost of a call
- Implications of research into consumer issues
- Modernising the TIO
- Inquiry into domestic violence trends and issues in NSW
- TISSC Code of Practice Remedies Review
- Structure of Australia’s telephone numbering plan
- Mobile Premium Services Code review
- Trans-Tasman mobile roaming
- Telecommunications (Emergency Call Service) Determination 2009
- Geographic Numbering Amendments
- Telecommunications Service Provider (MPS) Determination 2010 (no.2)
- Do Not Call Register Amendment Bill 2009
- Do Not Call Register Statutory Review
- Telecommunications Service Provider (Mobile Premium Services) Determination 2009 (No. 1)
- Research reports
- Media releases
- Not ‘appy with mobile coverage? Phone Rights will help
- ACCAN welcomes moves by Telstra on silent-line fee exemption
- Pre-paid calling card confusion: the best and worst ways to phone home this Xmas
- Complaints about unexpectedly high bills have doubled
- Handset unlocking fees make it hard to avoid global roaming bill shock
- Making the right call: New guide explains customers’ phone and internet rights
- New industry standard to ease global roaming pain
- Regulator commits to important 13/1800 number reform for mobile phones
- Regulator commits to Fair Calls for mobile users
- Government funds Lifeline calls but long-term 13/1800 solution needed
- At long last Telstra moves on bill shock but industry must hand power back to customers, says peak consumer body
- Vodafone apology comes at a critical time for telco industry
- Sorry seems to be the hardest word but, finally, Vodafone says it
- No such thing as a free call for millions of mobile phone users
- Telstra would profit by putting customers in charge
- ACMA report highlights problems with mobile phone "caps"
- ACCAN warns of iShock risk
- Last minute reprieve from telemarketing onslaught
- Millions of households set to be fair game for telemarketers
- ACCAN commends regulator on win in SMS spam case
- Consumers welcome Telstra backdown
- Spam penalty a significant victory for consumers
- ACCAN welcomes overdue reforms
- ACCAN responds to TIO ‘connect.resolve’ report
- In the Media
- Links
- Call for Silent Line submissions
- Seeking Straight Answers: a short video
- Join us in the crusade! ACCAN's free call campaign
- Logies SMS competition refund details
- Consumers speak up on dodgy telco fees
- ACMA makes a bad call on Mobile Premium Service barring
- ACCAN supports default barring of MPS
- Mobile Premium Services - information for consumers
- Access for all
- Campaigns
- Tip sheets
- Submissions
- Inquiry into improving the employment participation of people with disability in Australia
- ACCAN submission to ACMA draft standard on closed-caption quality
- Broadcasting Services Amendment (Improved Access to Television Services) Bill 2012
- Subscription Broadcast Television: Codes of Practice 2012
- The future technical evolution of digital terrestrial television
- Access and Equity Inquiry
- TUSMA Bills
- Inclusive Communications
- Universal Service Reform
- Disability Care and Support
- Submission to Government Convergence Review
- Accessibility features for telephone equipment
- Supplementary submission to Telecommunications (Emergency Call Service) Determination 2009
- Disability Care and Support Scheme
- Connecting Us All: The Role of the National Disability Strategy
- Government 2.0 Accessibility
- PDF Accessibility Review
- Guidelines for accessible telephone equipment and features
- Policy positions
- Research reports
- Blindness Sector Report on the 2012 ABC Audio Description Trial
- Government ICT Purchasing: What differences do accessibility criteria make for people with disabilities?
- Telecommunications and health information for multicultural Australia
- Sociability: social media for people with a disability
- The Newell Network: Telecommunication solutions for people with complex communication needs
- Telecommunications and Deafblind Australians
- NBN quick guide in Auslan and MP3
- The Queensland flood disaster: Access for people with disability
- Research on caption awareness
- Realising Universal Communications
- Universal Communications in a Broadband World
- Broadband Solutions for Consumers with Disabilities
- Media releases
- Strong support for equal access to TV campaign
- Campaign for equal access to ABC TV kicks off today
- Better television captions a win for the whole community
- New “talking” set-top box means everyone can enjoy digital television
- New guides make social media - and pizza - accessible for everyone
- Audio description trial to commence on the ABC second half of 2012
- Peak communications body says set-top box scheme is essential
- TV networks need to tune into audience's appetite for captions
- ACCAN welcomes improved media access for people with disability
- ACCAN urges government to include its six key communications actions in the National Disability Strategy
- ACCAN applauds government's commitment to accessible web sites
- Accessible government web sites will have significant positive impact for consumers with disabilities
- Accessibility must be built into online government services
- ACCAN demonstrates the value of Real-Time Text
- In the Media
- Winners of the 2013 Telstra-TJA Christopher Newell prize
- Registrations open for M-Enabling Australasia 2013
- Save the date! M-Enabling Australasia 2013
- Communiqué: an update on audio description on TV
- Deaf Australia Survey
- Internet in remote Indigenous communities
- Looking for Caption Campaigners
- Accessible ICT and government purchasing power: why it matters
- Information for National Relay Service users
- Audio Description trial coming to a TV near you
- Use social media? Have a disability? Share your tips and tricks
- Wayne Hawkins honoured with Deafness Forum Community Award
- Telecommunications access for PWD, older Australians under review
- Research sheds light on unique communications needs for deafblind Australians
- Introducing The Newell Network
- Help improve communication services for Deaf people!
- TV networks need to tune in to audience’s appetite for captions
- Qld floods: Important information for people who are deaf, hearing-impaired or speech-impaired
- Dr Denise Wood talks to ACCAN about Web 2.0 and 3D virtual worlds
- Next steps on cyber-security for people with disabilities
- Telstra-TJA Christopher Newell Prize: Entries close 15 Jan 2010
- Your Rights
- Campaigns
- Tip sheets
- Submissions
- ACCAN submission on big data strategy
- ACCAN Silent Lines submission
- App purchases by Australian consumers
- Copyright and the Digital Economy Issues Paper
- Inquiry into potential reforms of National Security Legislation
- Inquiry into the Privacy Amendment (Enhancing Privacy Protection) Bill 2012
- Privacy Amendment (Enhancing Privacy Protection) Bill 2012
- National Human Rights Action Plan
- Response to the Draft Human Rights Baseline Study
- Reconnecting the Customer
- Universal Periodic Review
- Draft Australian Consumer Law regulations
- Austalian Consumer Law guides
- Reconnecting the Customer
- Privacy of Australians online
- Trade Practices Amendment (Australian Consumer Law) Bill (No. 2) 2010
- Consumer Voices: Sustaining advocacy and research
- Telecommunications regulation review
- Research reports
- Media releases
- ACCAN calls for ban on Telstra charging for privacy
- App traps: ACCAN calls on ACCC to take action on “free” games
- New rules for telecommunication providers but tougher enforcement needed
- ACCAN cannot support industry Telecommunications Code
- Advice for customers affected by latest Telstra privacy breach
- Telco industry scores an ‘F’ on annual complaints scorecard
- New draft rules for telcos released today for public comment
- Industry’s tinkering with voluntary Code won’t fix customers’ woes
- Australia’s newest superhero wants a telco to provide Fair Calls For All
- Record complaints spell the end of an era for Australia’s most-hated industry
- Telco ombudsman must hit telcos’ hip pockets to encourage real change
- Phone, internet plans “incomprehensible” for African and Burmese refugees and migrants
- Sky high: 671 people per day call Ombudsman for help
- Epic Vodafail: customer takes 12,000 complaints to the regulators
- TIO report reveals another dreadful year for telco consumers
- Landmark legislation heralds a new era in telecommunications
- Millions of unhappy customers with telco problems and complaints
- Australia needs smart regulation for its digital future
- ACCAN calls time on misleading telco advertisements
- Record levels of customer complaints spark ACMA inquiry
- Parliament must prioritise telco customers
- Engagement and participation of consumers is crucial for effective policy
- Telcos should compensate consumers
- Without Consent: Major flaws in communications sector
- Telstra fees a ’bad deal’ for consumers
- Links