You may want to end your contract early if you’re moving house, or if you can’t use your phone or internet in the way you would reasonably expect to. Remember that your provider can charge you penalty or cancellation fees if you want to end your contract early.

Not all providers are equal when it comes to customer service, but all of them are required to do a few things:

What are captions?

Captions provide the dialogue and important background sounds in onscreen text for television viewers who are Deaf, hard of hearing or people who are watching television in noisy places, like the gym. Captions are displayed in text, usually at the bottom of the screen.

If you have a problem with your phone or internet provider, you can complain. It is easy to complain. This tip sheet tells you how.

Every year, millions of Australians report a problem with their telecommunications provider. This tip sheet tells you the steps you need to take to have your issue resolved successfully, with the minimum amount of time and hassle.