ACCAN relaunched the My Phone Rights app in June 2015. The app helps consumers to resolve problems with their phone or internet accounts. It's free and available on Apple iOS and Android devices.
The app has advice for consumers and small businesses on how to resolve common phone and internet issues including issues with contracts, bill shock, global roaming and data charges. The guides and tips in the app cover a range of topics that are helpful to all telecommunications consumers.
The app features several video guides including:
The How to use less data on your smartphone tip sheet is by far the most popular tip sheet on our website with many of us consuming more mobile data than ever before. Our mobile data habits are also likely to grow as 4G becomes more prominent and we use our smartphones to complete more and more online tasks.
The app now features Auslan video translations for all of the video guides. It also has a function that allows you to contact your provider or make a complaint to the Telecommunications Industry Ombudsman (TIO) directly through the app and set reminders in your calendar about when to follow up.
|Phone/Internet Problems?||Select which problem you're having and find out how to quickly resolve it.|
|Tips & Advice||Guidance on your rights, when and how to complain and more.|
|My Complaints||Use this tool to contact your provider, log a complaint and access your complaint history so you can easily follow up on your complaint.|
|Video Guides||Practical video guides that give advice and tips on how to make a complaint, bill shock and how to use less mobile data.|
|Contact the TIO||Contact the Telecommunications Industry Ombudsman (TIO) if you are unable to resolve a complaint with your provider.|
The My Phone Rights smartphone app was made possible due to a bequest made by Maureen Le Blanc, who, over a period of 20 years, greatly contributed to consumer representation and research in the telecommunications industry in Australia.
Maureen asked that her bequest be used for consumer education and it is her generous contribution has led to this smartphone app – which literally puts the power of consumer rights into consumers' hands.
Maureen was involved with the Consumer Telecommunications Network (CTN) from its early days in 1991 and became CTN's Deputy Chairperson in 2006. She also leant her voice to small business's concerns through Small Enterprise Telecommunications Centre (SETEL).
There are many consumer representatives and groups around Australia who were fortunate to work with Maureen via her role on the Telstra Consumer Consultative Committee Secretariat. In addition, Maureen was a foundation member of ACMA's Consumer Consultative Forum and a member of the ACIF/Communications Alliance Consumer Council.