Australian Communications Consumer Action Network

Consumer information

ACCAN publishes a number of resources to help consumers to stay informed about communications issues and developments.

ACCAN maintains three information Portals on Disability,  Small Business, and Hardship.  The Hardship portal has separate navigation to the main ACCAN site, links are provided back to the ACCAN website from within the Hardship portal.

From this page you can also access useful consumer information including tip sheets, a jargon buster, information on your rights as a phone and internet customer and our Smartphone App.

We also have various ACCAN policy positions, submissions and research publications available.

ACCAN's Community Consultation Guide

ACCAN's Community Consultation Guide

In December, 2014, ACCAN launched the Community Consultation Guide which is designed to help communities address issues with mobile coverage in their areas.

Mobile coverage is a key issue for consumers, particularly those in regional, rural and remote Australia. Achieving improvements in mobile coverage is a priority focus of ACCAN's work. The Federal Government's Mobile Black Spot Programme will deliver improvements to mobile coverage, but the demand for these improvements will far outstrip supply.

The Guide sets out steps to help communities understand what mobile network operators look for when weighing up where to invest and it gives information on who they can contact and potentially partner with to achieve results.

Download a copy below to get started on building your community business case for investment in improved mobile coverage!

 pdfACCAN Community Consultation Guide.pdf1.76 MB