Australian Communications Consumer Action Network

Consumer information

ACCAN publishes a number of resources to help consumers to stay informed about communications issues and developments.

ACCAN maintains three information Portals on Disability,  Small Business, and Hardship.  The Hardship portal has separate navigation to the main ACCAN site, links are provided back to the ACCAN website from within the Hardship portal.

From this page you can also access useful consumer information including tip sheets, a jargon buster, information on your rights as a phone and internet customer and our Smartphone App.

In February 2015, we expressed disappointment that a number of Australian telcos had missed the agreed delivery date (1 January, 2015) to make 1800 number calls from mobile phones free. This is an outcome ACCAN has been working towards for some time, however, we are still waiting for some service providers to implement the change.

On a more positive note, below is a list of telcos that have implemented free calls to 1800 numbers from mobile phones:

  • Telstra
  • Optus
  • amaysim
  • Virgin
  • iiNet
  • Spintel
  • Jeenee Mobile
  • Boost Mobile
  • Vaya
  • LiveConnected
  • Yatango
  • Vodafone
  • GoTalk and Hello Mobile
  • Lebara
  • Bendigo Bank Telco
  • Community Telco

Partially free calls to 1800 numbers

  • TPG – new plans are offering free calls to 1800 numbers, but grandfathered plans appear to still be charging
  • Dodo – still charging for 1800 number calls on smaller plans

In December, 2014, ACCAN launched the Community Consultation Guide which is designed to help communities address issues with mobile coverage in their areas.

ACCAN's Community Consultation Guide

We also have various ACCAN policy positions, submissions and research publications available.