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A project prepared by the Internet Society of Australia (ISOC-AU)and the Australian Communications Consumer Action Network (ACCAN). This April 2013 update is solely the responsibility of ACCAN.  

The internet has changed most people's lives in the past decade. But the technology that enables us to get connected can seem hard to understand. This Guide will try to answer common questions about the internet, broadband connections and the National Broadband Network (NBN).

The following guide has been prepared on the basis of plans for the design and rollout of the NBN and contains information which will be subject to change and further refinement. It has been compiled using information publicly available at the time of writing through NBN Co, government agencies, industry forums and standards bodies.

Always check for current information with your service provider when making decisions about phone or broadband services.

You can read each chapter of the Guide online using the site navigation or you can download the full Guide below. 

Download: docNBN - A Guide for Consumers568.5 KB
Download: pdfNBN - A Guide for Consumers1.36 MB