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Link to Consumer Top Tips information pack

Top Tips for Phones and Internet

Access our Consumer Information pack of top tips. The pack consists of five brochures and bookmarks that cover common consumer issues

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Link to Consumer Tipsheet: Use less data on your mobile phone

How to use less data on your smartphone

Don't let your smartphone chew through your data allowance, see how smart consumers save!

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Link to Consumer Tipsheet: Travelling overseas with a mobile phone

Travelling overseas with a mobile phone

Consider your options when travelling overseas with your mobile phone.

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Link to consumer tip sheet: How to make a complaint that gets heard

How to make a complaint that gets heard.

If you have a problem with your phone or internet provider, you have a right to complain. Making a successful complaint is pretty straightforward.

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Connect with ACCAN Social Media and e-newsletter

Connect with ACCAN social media and e-newsletter

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Latest News

ACCAN voices concerns about proposed changes to the NRS

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The Government’s commitment to providing the National Relay Service (NRS) into the future is welcomed, however, ACCAN is concerned about the lack of provision to increase funding even though new relay options were introduced over the last three years.

“The NRS has been a critical communications channel for Australians who are Deaf, hearing-impaired or speech-impaired for more than two decades and it continues to be an essential service for many consumers,” said ACCAN Disability Policy Advisor, Wayne Hawkins.

“The introduction of video relay, SMS relay, two-way internet relay, the NRS app and captioned telephony has made Australia’s National Relay Service a worlds-best service for people who are Deaf, hearing-impaired or speech-impaired and it should be applauded.

Broadband wins for regional consumers but reliable telephone services remain a concern

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The Telecommunications Reform Package legislation, introduced to Parliament today, includes a guarantee for all premises to access broadband services.

National Farmers’ Federation Chief Executive, Tony Mahar said the legislation was a win for the Regional, Rural and Remote Communications Coalition and the consumers it represented.

"This is a significant first step to ensuring all premises across the country have access to broadband services, capable of at least 25Mbps per second download and 5Mbps upload speeds."

Mr Mahar said the Coalition was glad to see other improvements to the Bill, which aim to stop the handballing of complaints between network and internet providers and to get complaints addressed more quickly.

"The bill also allows regional services to be funded sustainably and transparently into the future with the Regional Broadband Scheme.

Big consumer wins in Telco Reform Package legislation

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The Australian Communications Consumer Action Network (ACCAN) welcomes changes to the Telecommunications Reform Package legislation introduced into Parliament today as a big win for all consumers. A number of ACCAN’s concerns will be addressed by the legislation as it contains improved consumer protections.

In particular, ACCAN is pleased to see these changes:

  • Statutory Infrastructure Provider provisions will now ensure that all premises can access a network capable of delivering peak retail plans of 25Mbps download speed and 5Mbps upload speeds.
  • That no areas will be exempt from the provision.
  • Voice capability will be ensured over fixed line and fixed wireless areas.

The Regional Broadband Scheme, which is also included in the legislation, will ensure regional services are funded sustainably and transparently. There are economic and societal benefits in having everyone connected, therefore ensuring that broadband services are funded sustainably into the future is vital.