Fraudulent mobile number porting and identity theft
Recently ACCAN has heard increasing reports about fraudulent mobile number porting and identity theft.
What is a mobile number porting scam?
Fraudulent mobile number porting happens when a scammer uses your personal details to port your mobile number from one provider to another. Scammers can get access to your personal details, such as your date of birth, phone number and address, via your social media profiles.Write comment (2 Comments)
ACCAN highlights need for service standards to Joint Standing Committee on NBN
The Australian Communications Consumer Action Network (ACCAN) appeared before the Joint Standing Committee on the National Broadband Network in Melbourne today to highlight the need for service standards and to present solutions to problems faced by consumers in the NBN rollout.
“It is fair to say that for a number of consumers the rollout has not been seamless,” said ACCAN CEO, Teresa Corbin. “The NBN is a large project that affects most Australians. The problems faced by consumers have been wide ranging from confusion and misconceptions about what NBN is, to overcoming difficulties in getting and using services.
“To ensure services meet consumer needs, both in the medium and long term, access to a network needs to be guaranteed in legislation. The service and underlying network also need to meet customer service standards. The responsibilities for the network provider and the retailers need to be clear. This would help to stop the finger pointing about who is to blame when services are not working and get resolutions more quickly for consumers.”
Broadband speed report card welcomed by bush communications coalition
The Regional, Rural and Remote Communications Coalition (RRRCC) has welcomed a new broadband performance monitoring program to be administered by the Australian Competition and Consumer Commission (ACCC).
Announced last Friday, the program will see Australian consumers receive independent information about broadband speeds based on feedback from remote testing at more than 4000 households.
“This is a welcome measure and we congratulate the Australian Government on the initiative," Australian Communications Consumer Action Network (ACCAN) CEO, Teresa Corbin said.
“The top complaint about internet services to the Telecommunications Industry Ombudsman (TIO) is in relation to faulty services and slow speeds, indicating there is a gap between consumer expectations of how their services will perform, and actual performance.