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Link to Consumer Top Tips information pack

Top Tips for Phones and Internet

Access our Consumer Information pack of top tips. The pack consists of five brochures and bookmarks that cover common consumer issues

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Link to Consumer Tipsheet: Use less data on your mobile phone

How to use less data on your smartphone

Don't let your smartphone chew through your data allowance, see how smart consumers save!

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Link to Consumer Tipsheet: Travelling overseas with a mobile phone

Travelling overseas with a mobile phone

Consider your options when travelling overseas with your mobile phone.

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Link to consumer tip sheet: How to make a complaint that gets heard

How to make a complaint that gets heard.

If you have a problem with your phone or internet provider, you have a right to complain. Making a successful complaint is pretty straightforward.

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HOT ISSUES: Read ACCAN's latest blogs

  • More specialist small business telco services needed 24 May 16

    Last week, Optus announced that it had improved the experience for their small business consumers by offering more specialist team members and having a network of small business consumers. ACCAN welcomes this announcement. These initiatives are a positive step in the right...

  • Compensation for telecommunications outages 23 May 16

    Telecommunications outages happen from time to time. Recently a number of outages occurred with services from iiNet, Virgin Mobile and Telstra. These outages occurred on both mobile and fixed networks. Earlier this year Telstra offered its mobile customers free data days as compensation. For the...

  • We’ve launched our new website 03 May 16

    You may have noticed that we’ve launched our brand new website. We’ve been working on the new website for quite some time and we’re very excited to finally have it up and running. The new website is more user-friendly, mobile-friendly and of course, it is accessible to consumers who use assistive...

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