Top Travel Tips: How to avoid bill shock this holiday season

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Released: 14 December 2018

The sun is shining, cricket commentators are beginning to take over the airwaves, and barbeques across the country are being scrapped and cleaned ready for the first snags of the season; summer is coming to Australia and with it one of the nation’s busiest travel periods. Whether we’re road tripping across the country or travelling half-way across the world, many of us will find ourselves relying heavily on our phones during the summer holiday season. To help you make the most of your travel and avoid ruining your post-holiday glow with a nasty bill shock, we’ve curated our top tech travel tips.

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Accessible Telecoms – a new nation-wide disability telecommunications information service goes live

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Released: 04 December 2018

Australian Communications Consumer Action Network (ACCAN) has today launched Australia’s first independent information resource for telecommunications products suitable for people with disability.

Known as the Accessible Telecoms project, the interactive website and call centre will be the much needed one-stop shop for information about the accessibility features of both mainstream and assistive telecommunications equipment suitable for people with disability. It is made possible thanks to a National Readiness grant from the National Disability Insurance Agency (NDIA).

As Australia’s peak body representing communications consumers, ACCAN has been advocating for a service that will eliminate the growing information vacuum about equipment and services suitable for people with disability in our increasingly digitally connected society.

Read more: Accessible Telecoms – a new nation-wide disability telecommunications information service goes live

ACCAN welcomes new complaint powers for telco customers

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Released: 15 November 2018

The Australian Communications Consumer Action Network (ACCAN) welcomes today’s release of the Federal Government’s report on Complaints Handling and Consumer Redress in the telecommunications industry.

As Australia’s peak body representing telecommunications consumers, ACCAN has argued that better regulation in telecommunications is needed to safeguard the interests of consumers. The Government’s report acknowledges this need.

Read more: ACCAN welcomes new complaint powers for telco customers