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Link to Consumer Top Tips information pack

Top Tips for Phones and Internet

Access our Consumer Information pack of top tips. The pack consists of five brochures and bookmarks that cover common consumer issues

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Link to Consumer Tipsheet: Use less data on your mobile phone

How to use less data on your smartphone

Don't let your smartphone chew through your data allowance, see how smart consumers save!

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Link to Consumer Tipsheet: Travelling overseas with a mobile phone

Travelling overseas with a mobile phone

Consider your options when travelling overseas with your mobile phone.

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Link to consumer tip sheet: How to make a complaint that gets heard

How to make a complaint that gets heard.

If you have a problem with your phone or internet provider, you have a right to complain. Making a successful complaint is pretty straightforward.

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Two students using their mobile phonesDownload: docMobile data - what you need to know74 KB

Download: pdfMobile data - what you need to know321.72 KB

Most smartphone plans come with a monthly data allowance, for example 500MB or 1GB (this is how much internet use you are allowed each month). If you use more than your included allowance you will be charged extra.

Data is measured in kilobytes (kB), megabytes (MB) and gigabytes (GB):

1024kB = 1MB

1024MB = 1GB

When you choose a mobile plan, consider how much data you use on your smartphone by looking at your existing usage. Use this information to help you select a plan that will suit your needs. If you use more than your included allowance you will be charged extra. Read ACCAN's article for more information on excess data charges.

You should always keep track of how much data you use with spend management tools – usually your provider will have a smartphone app or an online account on their website where you can access this information.

Telcos are required to send you usage alerts when you reach 50, 85 and 100 per cent of your data limit. These alerts will help you keep track of your usage. Telcos are only required to send these alerts within 48 hours of you reaching a limit, so by the time you receive one you may already be over your allowance.

Some providers will charge a minimum data session. For example, even though a single Facebook status update might only use a few kB, some providers will count that as 1MB. Check your provider's website as to how you will be charged. For more information on this look at ACCAN's Megacharge project.

So what does this all mean when you are using your smartphone? The table below shows some common smartphone activities and how much data they typically use.

 

Activity

Data usage

Sending a tweet

Minimal (a few kB)

One Facebook status update

Minimal (a few kB)

Refreshing Twitter stream (approximately 10 times)

70KB

Refreshing Facebook news feed

50-200kB

GPS maps (1 location search)

150-200kB

Email (100 sent/received without attachments)

2.5MB

Music streaming (3 minutes)

3MB

Radio streaming (10 minutes)

15MB

Email (10 sent/received with attachments)

18MB

General web browsing (30 minutes)

10-20MB

YouTube video streaming at 720p (5 minutes)

37.5MB

Downloading a standard length TV show in Standard Definition TV show

800MB

Downloading a standard length TV show in High Definition

1.5GB

Downloading a standard length movie in Standard Definition

1-1.5GB

Downloading a standard length movie in High Definition

4GB

Streaming High Definition content

Up to 3GB/hour

Navigating on Google Maps (10 minutes)

6MB