Main content

Alert message

 

Hot Issues

Welcome to the latest current affairs that impact communications consumers. 

Sign up for ACCAN's weekly newsletter to have these news items sent to your email address each week.

[ List view  |  Detailed view ]

Woman using sign language in front of smartphoneThe Australian Communications Consumer Action network (ACCAN) has a strong membership base of disability organisations and individuals with disability. The most consistent feedback we get from these members relates to the lack of available information about telecommunications equipment and services for people with disability. The difficulty of accessing telecommunications for people with disability in Australia has long been recognised as a fundamental contributor to the disability digital divide.

While there is a growing number of new and emerging telecommunication products which can improve access and participation for people with disability, without information about these products and how to access them, people with disability will continue to be left out of our increasingly connected digital society.

Write comment (0 Comments)

ACCAN Conference logoHave you registered for the ACCANect Conference yet? There’s only two weeks left to get your ticket.

It’s being held at the Aerial UTS Function Centre in Sydney on Wednesday 20 September – Thursday 21 September, 2017.

Write comment (0 Comments)

Every quarter the ACCC releases a report on the services operating over the NBN wholesale network. The report provides some interesting insights into the NBN, here are some that we find useful.

Number of services

The report shows that over 2.5 million premises are connected to the NBN as at June 2017.

Fibre to the Premises (FTTP) is the primary technology used. The number of services over both Fibre to the Node (FTTN) and Hybrid Fibre-Coaxial (HFC) technologies are increasing at a fast rate. The graph below charts the number of services for each quarter by access technology.

 Graph breaks down the number of services by technology type between March 2016 and June 2017. FTTP has increased from 762 thousand to 1.12 million, FTTB has increased from 8 thousand services to 63 thousand services, FTTN has increased from 36 thousand to 91 thousand, Fixed wireless from 101 thousand to 189 thousand. HFC services were launched late 2016 and there are now 153 thousand services. Sky Muster Satellite also launched services late 2016 and now has 75 thousand services.

 Figure 1: Number of services by access technology1

Write comment (0 Comments)

Kangaroo sign next a road in the outbackGetting remote communities connected can be difficult due to the tyranny of distance. Recently we’ve heard some great stories about retail service providers, infrastructure providers and other organisations that are helping to connect Indigenous consumers in some of the most remote parts of Australia. In this article we’ll look at some of the ways this is being achieved.

Satellite broadband provider, Activ8me, is working with the Australian Government to improve access to telecommunications services in remote Indigenous communities.

Write comment (0 Comments)

ACCAN is seeking nominations for Directors to fill three (3) vacancies on its Board.

In accordance with the ACCAN Constitution, the 2017-2018 ACCAN Board will consist of nine (9) members1. Six (6) positions are continuing Directors from the 2016-2017 Board. Three (3) Directors are retiring from the Board but may be eligible for re-election as stated in the ACCAN Constitution.

In accordance with the ACCAN Constitution Board members are elected for a three year term.

Write comment (0 Comments)

In June we were very excited to sign a new funding contract with the Department of Communications and the Arts. The new contract ensures that ACCAN will continue to represent consumers in the telecommunications industry for the next five years.

When the contract was signed, ACCAN CEO, Teresa Corbin said: “The recent ACCAN review highlighted the strong support for the work ACCAN does and many stakeholders reinforced the need for a united consumer voice in the telecommunications industry.

“A big thank you must go to ACCAN’s supporters including members, volunteers and industry representatives for their ongoing commitment to ensuring we remain a relevant and effective organisation.”

Write comment (0 Comments)

Focus groupIn the past five years, a total of $1,256,055.86 has been awarded to universities, research organisations, community groups and not for profit organisations to help consumers navigate the telecommunications and technology landscape.

The ACCAN Grants Scheme has funded 31 different projects since 2012, examining emerging technologies like 3D printing, through to more serious consumer issues, such as technology facilitated stalking and abuse.

Write comment (0 Comments)

Have you received a text message like the one below informing you that you’ve subscribed to a subscription service and will be charged a fee for that service?

Image text: Freemsg: >Reply YES now< to get your content from SMSQuest. ($6.60 join + $6.60/msg, 3msg/wk 25c/msg sent). Help? 1800364332. sms stop to 19700800.

These types of messages don’t come from your telco and may result in charges being added to your phone bill. These charges are for third party services which means your telco is allowing another provider to sell content to you which you pay for on your phone bill. What you are buying can be phone apps, pay per view videos, games and other content. They can be one-off charges or ongoing subscriptions.

Write comment (204 Comments)

Connected devicesHave you noticed how more and more everyday items are now connected to the internet?

While we used to have ordinary watches that told us the time and the date, we now have smartwatches that track our fitness, alert us about emails and more.

Write comment (0 Comments)

Subcategories

Picture showing map of Australia and voting box exclaiming 'What communications consumers need to know for the Federal Election 2016'

Find resouces on political party policies, election issues and more.