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Last month we hosted the first-ever ACCAN National Conference and Consumer Summit at the State Library of Victoria. ACCAN would like to thank the 150 delegates who attended for an exciting, inspiring and thought-provoking two days.

We've uploaded videos of the opening address by Minister for Broadband, Communications and the Digital Economy, the Hon Senator Stephen Conroy, which you can watch on YouTube

The keynote address was delivered by Professor Cosmo Graham who is the Director of the Centre for Consumers and Essential Services, School of Law, University of Leicester, UK. Professor Graham's address explored what a more-effective complaint handling world would look like. You can see it here on YouTube.

If you would like to get a copy of any of the PowerPoint presentations of any of the speakers from the conference, please email This email address is being protected from spambots. You need JavaScript enabled to view it. with Conference Materials as the subject heading.

Finally, our photographer captured much of the action over the two days, including our World Cafe Twitter event at the conference dinner. Thanks again to everyone who participated. View all the images from the conference on photobucket