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Financial hardship contact

Call Vodafone on 1527 from your Vodafone mobile or 1300 650 405 from any other phone.

You can also download the Vodafone financial hardship form [pdf - 134kB].

All front line staff and Collections Advisors are trained to identify customers who could potentially fall under Vodafone's Financial Hardship policy. The indicators to identify Financial Hardship are:

  • There has been a change in circumstance that has resulted in the customer's inability to pay their account. Examples of this are loss of employment, relationship breakdown, illness, bereavement, natural disaster.

  • The customer is unable to pay the amount owed within 3 months.

  • The customer is unable to pay, rather than unwilling to pay