Call Vodafone on 1527 from your Vodafone mobile or 1300 650 405 from any other phone.
You can also download the Vodafone financial hardship form [pdf - 134kB].
All front line staff and Collections Advisors are trained to identify customers who could potentially fall under Vodafone's Financial Hardship policy. The indicators to identify Financial Hardship are:
- There has been a change in circumstance that has resulted in the customer's inability to pay their account. Examples of this are loss of employment, relationship breakdown, illness, bereavement, natural disaster.
- The customer is unable to pay the amount owed within 3 months.
- The customer is unable to pay, rather than unwilling to pay