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The first thing that you should do if you are struggling to pay a bill is contact your service provider so you can discuss your options. Your provider can set up a payment plan for you, and while this is in place they will not report your debt to a Credit Reporting Agency.

Below are the contact details for some of the main service providers.

Telstra
Call 13 22 00 and say “Payment Options”

Vodafone
Call 1527 from a Vodafone mobile or 1300 650 405 from any other phone

Optus
Call 1800 505 201 or ask a financial counsellor to call the Optus Financial Advisory Support Team on your behalf

Amaysim
Call 567 from an Amaysim mobile or 1300 808 300 from any other phone, Monday to Friday 9am – 5pm

Dodo
Credit specialists are available Mon – Friday 10am to 7pm by calling 13 36 36 and asking to speak to the Payments Team

iiNet
Credit team is available 6am – 7pm Monday to Friday at 13 22 58 or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

iPrimus
Call 1300 889 130 Monday – Friday 9am – 6pm

Lebara
Call 126 122 from a Lebara mobile or 1300 126 122 from any other phone

Southern Phone
Call 1800 356 227 during business hours or email This email address is being protected from spambots. You need JavaScript enabled to view it.

TPG
Call 13 14 23 and select option 3

Vaya
Call 1300 008 292

Virgin
Call 1300 304 090