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ACCAN recently submitted to the Department of Communications and the Arts consultation on Copyright Modernisation. The modernisation of copyright has the potential to bring significant benefits to consumers and ACCAN supports reforms to ensure that consumers are appropriate protected and can have confidence when interacting with the copyrighted material.

In our submission, we reiterated our support for reforms including:

ACCAN welcomes the release today of the public comment draft Telecommunications Consumer Protections Code, but says it doesn’t go far enough in providing adequate consumer protections for today’s telecommunications landscape.

The Telecommunications Consumer Protections (TCP) Code has been released for public comment by peak industry body Communications Alliance. Submissions are due by August 10.

The Code sets out requirements for Retail Service Providers (RSPs) relating to sales, customer service, contracts, billing, credit and debt management, financial hardship, transfers between providers and the compliance framework. It is a key component in the consumer protection framework for the telecommunications industry.

Our policy priorities are broad subject areas which identify the focus of our policy work for 2018-19. ACCAN's mission is to represent consumers and the public interest, with particular emphasis on the needs of consumers for whom the market is not working.

Our policy priorities were developed in close consultation with ACCAN members, and informed by our knowledge and analysis of the communications market and market trends.

TCP

Over the past 10 months ACCAN has been representing consumers on an industry working committee reviewing the Telecommunications Consumer Protections (TCP) Code. We have consulted broadly with our members to ensure that the consumer voice is heard and worked closely with Legal Aid NSW, the other consumer representative on the Committee. A draft of the amended Code is now out for public comment.

The Code is important because it sets out rules for how telcos must deal with their customers. It covers sales, customer service, contracts, billing, credit and debt management, financial hardship, and transfers between providers. It is a key component of the consumer protection framework for the telecommunications industry. This is especially the case now, in light of the significant rise in complaints to the Telecommunications Industry Ombudsman (TIO), and the rollout of the National Broadband Network (NBN) that is causing significant confusion and frustration for consumers.

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The consumer movement has expressed strong concerns at Government proposals to reduce the remit of the Telecommunications Industry Ombudsman.

‘One of the vital elements in the consumer protection regime is the Telecommunications Industry Ombudsman scheme. It is fundamentally important to have a robust, well-resourced, independent way for consumers to resolve complaints, to help them sort out the many problems they experience with telecommunications providers’ said ACCAN CEO Teresa Corbin.

‘The TIO has been delivering well for consumers, so it would be a backward step if the Government’s review resulted in changes that diminished its role and made complaints more difficult to resolve from a consumer perspective’.

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Picture showing map of Australia and voting box exclaiming 'What communications consumers need to know for the Federal Election 2016'Do you:

Have a mobile phone? 
Use broadband? 
Watch television? 
Stream online content?

If you answer yes to any of these questions then
ACCAN’s Federal Election 2016 webpage is for you.

As the peak body for consumer representation in communications ACCAN – Australian Communications Consumer Action Network – represents your interests to get the best deal for consumers.

For the upcoming Federal Election on 2 July we have identified five communications consumer priorities for 2016. These important issues are our focus in the lead up to and after the election. See below for these priorities.

To find out more about their communications policies, we have posed a series of questions to the major political parties. When the answers are available we will post them on this webpage.

You can read further on our communications consumer priorities by clicking the links below or on the left-hand side of the screen. Get in touch with ACCAN if you have any questions on these topics.

 

ACCAN administers an Independent Grants Scheme aimed to support consumer research and consumer representation that helps us achieve our strategic goals


The quarterly ACCAN members magazine casts a spotlight on our most recent work, discusses current trends and contains exclusive interviews with a broad range of players in the telecommunications sector. If you'd like to start receiving your own hard copy of the ACCAN magazine, simply sign up to become an ACCAN member today.

Our collection of past ACCAN members magazines are available to download below.

 

Media Releases

ACCAN's work informs public debate about consumer issues in the communications landscape.  Welcome to our collection of the latest news and current affairs that impact communications consumers. 

Sign up for ACCAN's weekly newsletter to have these news items sent to your email address each week.

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Hot Issues

Welcome to the latest current affairs that impact communications consumers. 

Sign up for ACCAN's weekly newsletter to have these news items sent to your email address each week.

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There's no doubt communications are essential to our daily lives but with technology moving fast, sometimes it's hard to keep up!

We produce a range of tip sheets that provide simple tips and tricks to help with a range of common telecommunications issues.