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Grant Projects

ACCAN administers an Independent Grants Scheme aimed to support consumer research and consumer representation that helps us achieve our strategic goals

What is Foxtel Play?

Foxtel Play is a subscription video on demand service provider that allows consumers to watch video entertainment online. Key information about this provider includes:

  • The service is operated by Foxtel, Australia’s largest pay television provider

  • The content is largely a selection of videos aired on Foxtel’s pay television service.

How can I join and play videos using Foxtel Play?

To join Foxtel Play, you will need a credit or debit card.

  1. Go to the Foxtel Play website

  2. Select the ‘Get your 2 week free trial now’ button

  3. Follow the on-screen prompts

Note: If you do not want to be charged for using the Foxtel service, you will need to cancel before the end of your 2-week free trial.

To watch Foxtel Play, you will need a device that is:

  • Connected to the internet

  • Capable of running a web browser or a Foxtel Play app

Devices can include:

  • Smart TV

  • Game console

  • Smartphone or tablet

  • Desktop or laptop computer

Specific information can be found on the Foxtel Play home page.

What accessibility features are common to playing videos online?

There are two main features that support the playback of online videos in an accessible way:

  • Captions: this is the text version of speech and other sound that can be provided on videos. Captions can be either open (which means the captions are always on) or closed (which allows the consumer to turn the captions on or off).

  • Audio description: this is when spoken narration is used to describe visual content. Narration is usually included between bits of dialogue and can be used to describe visual elements such as scenes, settings, actions and costumes.

In addition, the World Wide Web Consortium (W3C) has produced the Web Content Accessibility Guidelines (WCAG) 2.0 to make sure that creators of web and app content can include accessibility features such as captions, audio description and an accessible interface for assistive technology users. A simplified version of this standard is also available.

How accessible is Foxtel Play?

According to research conducted by Curtin University, Perth:

  • Closed captions are currently not available on this Foxtel service.

  • Audio described content is currently not available on this Foxtel service.

  • The website and apps on devices such as tablets are not entirely WCAG 2.0 compliant, meaning that some users are likely to experience difficulties in finding and playing video content with their assistive technologies.

What tips and tricks can I use to overcome the accessibility barriers on Foxtel Play?

Here are some tips and tricks provided by consumers that have used Foxtel Play to maximise your accessibility:

  • Try a different device: consumers have indicated that some platforms may be easier to use with assistive technologies than others. For example, if you are having difficulty with the website, the app on an Android-based tablet or an iOS device such as an iPad may work better with the device’s built-in accessibility features

  • Watch Foxtel pay television instead: the broadcast channels of Foxtel provide closed caption content, and as such this may be a better alternative than the streaming service if there are specific shows you enjoy that are only available on Foxtel.

Are there more accessible video on demand services available?

There are a number of different subscription video on demand services available to consumers, and these services offer different accessible content. With most services offering some form of free trial, it may be worth testing a service to determine which one works best for you. In addition to this tip sheet, Curtin University has also created tip sheets for Stan, Presto, Quickflix and Netflix Australia.

The video I want to play is not accessible. What can I do?

If you are unable to find or play a video due to accessibility issues, there are a number of steps you can take to voice your concerns. Please refer to the Video on Demand Subscription Services: Accessibility and Your Consumer Rights tip sheet created by Curtin University as part of this series or follow the links in the help section below.

Where can I get additional help and information?

For additional help regarding Foxtel Play, you can go to Foxtel Play Support. There are also opportunities for consumers to discuss service issues.

The operation of the Australian Communications Consumer Action Network is made possible by funding provided by the Commonwealth of Australia under section 593 of the Telecommunications Act 1997. This funding is recovered from charges on telecommunications carriers.

 

WESNET (Women's Services Network) Incorporated

Grant round: 2019

Amount: $49,807

The Panel assesses eligible applications to the ACCAN Independent Grants Program and recommends the strongest to the ACCAN Board for funding. The Panel meet face-to-face once a year to discuss proposals, with teleconferences and separate reviews of grant applications in addition to this. Reimbursement of travel expenses and a sitting fee is available for the face-to-face meeting.

Expressions of Interest

Usually, one position becomes vacant on the Panel each year, with a call for Expressions of Interest made in the latter part of the year.

If you are interested in serving on the panel, be sure you are receiving ACCAN's web news to receive notifications (see the ACCAN home page).

Selection Process

Each panel member is recruited for a three year term and is selected through a competitive process against selection criteria.  A sub-committee of the ACCAN Board assesses Expressions of Interest and makes a recommendation to the Board. Members are chosen based on their individual expertise.

For the 2018-2021 term, we were especially keen to hear from candidates with a background in community sector project selection and management. Candidates with experience in community education and/or representational work with telecommunications consumers were particularly sought. 

ACCAN values diversity: women, Aboriginal and Torres Strait Islander peoples, persons with disabilities and people from diverse cultural, linguistic and religious backgrounds are encouraged to apply.

How to apply

For more information, including selection criteria, terms of reference, key dates, and instructions on submitting an Expression of Interest, download the document below: 

Download: docxIndependent Grants Panel EoI 201895.96 KB

Download: pdfIndependent Grants Panel EoI 2018754.99 KB

Panel Conflict of Interest Guidelines

All Panel members are required to follow ACCAN's Conflict of Interest guidelines. Download them below: 

Download: pdfPanel Conflict of Interest Guidelines.pdf127.69 KB

Download: docPanel Conflict of Interest Guidelines.doc77 KB

 Contact Us

If you have any questions after reading the above documentation, please contact the ACCAN Grants team: 

Phone: 02 9288 4000

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Or via the NRS.

Independent Grants Panel - Current Members

Assoc Prof Ellie Rennie

Picture of Assoc Prof Ellie RennieAssociate Professor Ellie Rennie is a Principal Research Fellow in the School of Media and Communication at RMIT University with expertise in the area of digital inclusion. Her research is focused on user practices and choices, and how these intersect with infrastructures, products and policies. Since 2010 she has been working with remote Aboriginal communities, looking at the social consequences of internet use. Her major project in 2017 is investigating cyber safety in remote Aboriginal Communities (with Telstra). She is also working on the social policy questions arising from automation and the ‘trust machine’ (blockchain). Ellie is a regular participant in Broadband for the Bush and participates in the Technology and Wellbeing Roundtable (initiated by the Inspire Foundation and the Telstra Foundation). She is Vice President of the Community Broadcasting Foundation.

 

 Robin Eckermann AM

 Robin Eckermann photo smallerRobin Eckermann has worked for almost 25 years in the IT industry, having first discovered broadband in the early 1990’s, and was convinced it heralded a revolution for the telecommunications industry. From 1996, he led the creation of TransACT from concept to funded company, then serving as Chief Architect during TransACT's $250m advanced FTTK/VDSL network rollout in Canberra between 2000 and 2003. Since that time he has consulted widely throughout Australia and abroad in the field of advanced network infrastructure, with involvement in many of Australia's pioneering network projects. He served twice on the Regional Telecommunications Independent Review Committee (RTIRC), reporting to the Parliament of Australia on the state of regional and remote telecommunications in 2012 and 2015. Robin is an Adjunct Professor at the University of Canberra, a Fellow in Engineers Australia and an inductee into the Pearcey Hall of Fame for lifetime contributions to the industry.

 

 Mr Len Bytheway

Len Bytheway

Len is the Principal at BTW Consulting. He has developed a unique blend of knowledge and experience in communications and information technology, board and executive management, and the disability and disadvantaged sectors spanning three decades. His Churchill Fellowship in deafness and technology led to the establishment of Deaflink, which later became Australian Communication Exchange – the operator of the National Relay Service, where Len was the founding CEO.

Len’s passion for social justice has included involvement in many boards, including CTN and ACCAN for a total of 11 years, as Deputy Chair, Treasurer, Finance and Audit Committee, Performance Committee, and portfolio responsibilities including disability access, emergency services and emerging technologies. Len was the CEO of the Abused Child Trust (now ACT for Kids) and as a consultant and mentor to commercial and non-profit community organisations, including Aboriginal and Torres Strait Islander entities. Len also developed communications strategies and resources for the education and community sectors incorporating accessible media.

Len holds an MBA and qualifications in disability and education and is competent in Auslan.

 

 

 

 

What is Presto?

Presto is a subscription video on demand service provider that allows consumers to watch video entertainment online. Subscription options consist of just TV shows, just movies or both TV shows and movies. Key information about this provider includes:

  • Presto is operated as a joint venture between Foxtel and Seven West Media.

  • Presto features some streaming content from Foxtel as well as content from other sources.

  • Subscriptions are monthly and can be cancelled at any time.

  • Movie-only and TV show-only subscriptions are available for a cheaper price than a subscription to both movies and TV shows.

How can I join and play videos using Presto?

To join Presto, you will need a credit or debit card.

  1. Go to the Presto website

  2. Select the ‘Start the one month free trial now’ button

  3. Follow the on-screen prompts

Note: If you do not want to be charged for using Presto, you will need to cancel before the end of your one-month free trial.

To watch Presto, you will need a device that is:

  • Connected to the internet

  • Capable of running a web browser or a Presto app

Devices can include:

  • Smart TV

  • Game console

  • Smartphone or tablet

  • Desktop or laptop computer

Specific information can be found on the Presto Devices page

What accessibility features are common to playing videos online?

There are two main features that support the playback of online videos in an accessible way:

  • Captions: this is the text version of speech and other sound that can be provided on videos. Captions can be either open (which means the captions are always on) or closed (which allows the consumer to turn the captions on or off).

  • Audio description: this is when spoken narration is used to describe visual content. Narration is usually included between bits of dialogue and can be used to describe visual elements such as scenes, settings, actions and costumes.

In addition, the World Wide Web Consortium (W3C) has produced the Web Content Accessibility Guidelines (WCAG) 2.0 to make sure that creators of web and app content can include accessibility features such as captions, audio description and an accessible interface for assistive technology users. A simplified version of this standard is also available.

How accessible is Presto?

According to research conducted by Curtin University, Perth:

  • Closed captions are currently not available on Presto.

  • Audio described content is currently not available on Presto.

  • The website and apps on devices such as tablets are not entirely WCAG 2.0 compliant, meaning that some users are likely to experience difficulties in finding and playing video content with their assistive technologies.

What tips and tricks can I use to overcome the accessibility barriers on Presto?

Here are some tips and tricks provided by consumers that have used Presto to maximise your accessibility:

  • Try a different device: consumers have indicated that some platforms may be easier to use with assistive technologies than others. For example, if you are having difficulty with the website, the app on an Android-based tablet or an iOS device such as an iPad may work better with the device’s built-in accessibility features

  • Participate in Presto discussion forums to request closed captions: there are some discussions taking place by consumers requesting closed captions.

Are there more accessible video on demand services available?

There are a number of different subscription video on demand services available to consumers, and these services offer different accessible content. With most services offering some form of free trial, it may be worth testing a service to determine which one works best for you. In addition to this tip sheet, Curtin University has also created tip sheets for Netflix Australia, Stan, Quickflix and Foxtel Play.

The video I want to play is not accessible. What can I do?

If you are unable to find or play a video due to accessibility issues, there are a number of steps you can take to voice your concerns. Please refer to the Video on Demand Subscription Services: Accessibility and Your Consumer Rights tip sheet created by Curtin University as part of this series or follow the links in the help section below.

Where can I get additional help and information?

For additional help regarding Presto, you can go to the Presto Frequently Asked Questions (FAQ) and contact information page.
The operation of the Australian Communications Consumer Action Network is made possible by funding provided by the Commonwealth of Australia under section 593 of the Telecommunications Act 1997. This funding is recovered from charges on telecommunications carriers.

 

WEstjustice

Grant Round: 2019

Amount: $50,000

What happens after I make an application?

Once you submit an Expression of Interest application it will be assessed by the Independent Grants Panel against the criteria listed in the Guidelines.

All applicants will be notified according to the timeline in the Guidelines - this will be in April 2019. Unsuccessful applicants have two weeks to seek individual feedback on their application.

Successful applicants will be invited to submit a full application which will also be assessed by the Independent Grants Panel. Following the EOI stage, the panel might provide feedback on specific areas of your application to strengthen or develop. Full Applications will be assessed against the criteria listed in the Guidelines.

All Full Application applicants will be notified of the outcome in late June 2019. Unsuccessful applicants have two weeks to seek individual feedback on their application.

 Entering into a contract with ACCAN

If you are successful, you (if you are an individual applying with an ABN in your own name), or the organisation you work for, will enter into a formal agreement for the delivery of the project.

The Deed and Schedule below highlight the information required before the project can commence. Please review this, or send it to your legal team if you have one, to ensure you and/or your organisation are able to accept these conditions, should you be recommended for funding. Your award is granted based on the deliverables you stated in your application. You will be expected to deliver according to the outputs, milestones, timelines etc you indicated in your application. Payments are milestone-based, meaning you will be expected to show that you have delivered on the agreed milestone, prior to each payment being released. 

Download:docDeed and Schedule123.5 KB

Working with ACCAN

ACCAN considers itself a hands-on funder, deeply committed to getting the best out of the projects it funds. You will have regular meetings with ACCAN staff, usually a few weeks before significant milestones are due. ACCAN assigns a member of its Policy Team to each project, and encourages you to take advantage of ACCAN's consumer expertise. 

Acquitting an ACCAN grant

As part of your contract with ACCAN, all grantees are required to acquit the project on completion. This includes a statement that all funds were spent in accordance with the Deed. You are required to keep auditable records. 

Acquittal forms are completed via SmartyGrants, via the same account you used to submit your application. If you need help accessing your account, contact the ACCAN grants team: 

Phone: 02 9288 4000
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.  
Or via the NRS

What is Quickflix?

Quickflix is a video on demand service provider that allows consumers to watch subscription or premium streaming video entertainment online. Key information about this provider includes:

  • Quickflix is one of Australia’s longest established video streaming companies.

  • The video streaming service can consist of either subscription service or a premium pay-as-you-go service.

  • Physical discs, such as Blu-ray and DVD titles, are also available for rent.

How can I join and play videos using Quickflix?

To join Quickflix, you will need a credit or debit card.

  1. Go to the Quickflix website

  2. Select the plan you wish to purchase.

  3. Follow the on-screen prompts.

In addition, searches for Quickflix in Google can reveal bonus offers. There are also offers on the Quickflix site.

To watch Quickflix, you will need a device that is:

  • Connected to the internet

  • Capable of running a web browser or a Quickflix app

Devices can include:

  • Smart TV

  • Game console

  • Streaming media player

  • Smartphone or tablet

  • Desktop or laptop computer

Specific information can be found on the Quickflix Device page.

What accessibility features are common to playing videos online?

There are two main features that support the playback of online videos in an accessible way:

  • Captions: this is the text version of speech and other sound that can be provided on videos. Captions can be either open (which means the captions are always on) or closed (which allows the consumer to turn the captions on or off).

  • Audio description: this is when spoken narration is used to describe visual content. Narration is usually included between bits of dialogue and can be used to describe visual elements such as scenes, settings, actions and costumes.

In addition, the World Wide Web Consortium (W3C) has produced the Web Content Accessibility Guidelines (WCAG) 2.0 to make sure that creators of web and app content can include accessibility features such as captions, audio description and an accessible interface for assistive technology users. A simplified version of this standard is also available.

How accessible is Quickflix?

According to research conducted by Curtin University, Perth:

  • Closed captions are available on some videos if the distributor provides it.

  • Audio description is not available.

  • The website and apps on devices such as tablets are not entirely WCAG 2.0 compliant, meaning that some users are likely to experience difficulties in finding and playing video content with their assistive technologies.

What tips and tricks can I use to overcome the accessibility barriers on Quickflix?

Here are some tips and tricks provided by consumers that have used Quickflix to maximise your accessibility:

  • Try a different device: consumers have indicated that some platforms may be easier to use with assistive technologies than others. For example, if you are having difficulty with the website, the app on an Android-based tablet or an iOS device such as an iPad may work better with the device’s built-in accessibility features

  • Use physical discs instead: due to Quickflix having limited captioned content and its difficulty in identifying accessible titles, it may be worth exploring Quickflix’s Blu-ray and DVD titles to locate the captioned or audio described movie you are seeking on a physical disc.

Are there more accessible video on demand services available?

There are a number of different subscription video on demand services available to consumers, and these services offer different accessible content. With most services offering some form of free trial, it may be worth testing a service to determine which one works best for you. In addition to this tip sheet, Curtin University has also created tip sheets for Netflix Australia, Stan, Presto and Foxtel Play.

The video I want to play is not accessible. What can I do?

If you are unable to find or play a video due to accessibility issues, there are a number of steps you can take to voice your concerns. Please refer to the Video on Demand Subscription Services: Accessibility and Your Consumer Rights tip sheet created by Curtin University as part of this series or follow the links in the help section below.

Where can I get additional help and information?

For additional help regarding Quickflix, you can go to:

The operation of the Australian Communications Consumer Action Network is made possible by funding provided by the Commonwealth of Australia under section 593 of the Telecommunications Act 1997. This funding is recovered from charges on telecommunications carriers.

 

Blue background with white cloud in centre, lines extending from cloud with bubbles featuring pieces of technologyQUT School of Justice, Faculty of Law

Grant round: 2017-18

Amount: $53,247

SACOSS (South Australian Council of Social Service)

Grant Round: 2019

Amount: $99,112

 The 2019 Round is now closed for Expressions of Interest. Our 2020 Round will launch early 2020.

For successful Expressions of Interest, please see information about the FULL APPLICATION stage below.

Step by step process

Step 1

Read the Guidelines, Policy Priorities and Strategic Plan.

Step 2

Create a rough draft of your project idea.

Step 3

Contact the grants team to review the idea and get advice on whether it is likely to be considered eligible.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Call: 02 9288 4000

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service: www.relayservice.gov.au and ask to speak to a member of the grants team.

Step 4

Thoroughly plan out your project, then complete all the questions on the Expression of Interest online application formThis is via software called SmartyGrants. You will need to register for a SmartyGrants account if you don't already have one. 

Step 5

Submit your online application form by the due date stated in the Guidelines.

Late applications will not be accepted.

If your EOI application is successful you will be invited to submit a full application.

Full Application Stage

Successul 2019 Expressions of Interest will be contacted in April 2019 and invited to submit a Full Application through SmartyGrants. Applicants should use their existing login details from EOI stage to view the online application form. It can be useful to prepare your answers offline and share the document within your team - please download the Word version of the online application form for this purpose.

Download: docx2019 Full Application Stage form94.14 KB

Do NOT submit this sample form. Log on to SmartyGrants to submit the online form.

Full Applications stage will be open from Monday 15th April and close Friday 3rd May 2019 at 3pm AEST. We strongly encourage all Full Application stage applicants to consult the 2019 Guidelines and to contact the ACCAN Grants Team to discuss your application to ensure it is eligible and competitive. Please note that answers in the Full Application form do not have to match those given at EOI stage - applicants are able to change their answers to strengthen their applications by adding further detail, clarifying any areas, or changing approach; this also applies to the budget question as the requested amount can be adjusted.

Supporting documents

If the Assessment Panel needs more information such as annual reports or other documents, they will request it. They do not need to be uploaded at the time you make the application.

What should I put in the budget?

You are required to submit a budget with your application. You must think of all the income components from every source. You must think of, and reasonably estimate, each cost (expense) necessary for your project.

Income and expenditure need to add up to the same amount: you can't spend more than the project receives, and you can't spend less either.

Income

The income table is a summary of all other sources of funding you will be using for this project (e.g. if your organisation is contributing cash or in-kind support). If you have another grant for this project, show that grant in the list. Each source should be listed separately. Make sure your Total Income is the same amount as Total Expenditure. These two figures need to equal each other.

Expenses

In the expenses table, list all costs directly associated with the project. You may need to buy or rent equipment, fund a research worker, pay for travel, printing, or even room hire. Think through all the things you will need to make your project a success. If you have included in-kind in the income, then make sure you include it as part of the total expenditure. Expenditure is the list of things that are expended as part of the project.

Only include travel that is absolutely necessary for your project and this needs to be well justified. Simply presenting results at a conference is not sufficient justification as the activities must form an integral part of the project.

Will ACCAN fund overheads?

ACCAN won't fund overheads, such as administration levies, general office space and so on. We don’t cover normal operating costs for an organisation to do its business either. Check the complete list of exclusions in the Guidelines. The grant program funds clearly defined projects and project activity towards specific outputs.

We do cover all costs that are directly attributable to the project itself, e.g. project labour, project management, project accounting, or even office space and room hire if it can be justified as directly attributable to the project.

It all depends on how clearly the cost is related to the project - If you weren’t doing this project would the cost still exist? If yes, then we won’t cover it. Is it an arbitrary levy added by your organisation on top of the project? If yes, we won't cover it. We only cover costs for activities inside the project.

Do I include GST?

No. All amounts you put in the budget should exclude GST. If you are successful, GST will be paid in addition to the amount you apply for.

What the best applicants do

  • Ensure your project fits: Is it really a telecommunications project? Does it satisfy one of the listed priorities? Read the Guidelines well, and contact us to discuss your project idea.

  • Write in clear, simple English: avoid jargon and long-winded sentences. Say exactly what you're going to do. 

  • Be specific: Rather than "a large number of consumers will benefit" say "150 consumers in the Armidale community will access tailored digital literacy training programs."

  • Balance your budget: Income needs to equal expenditure. Include all cash and in-kind contributions. Be realistic about what time and resources you will need. This shows you have thought things through. 

  • Demonstrate that you understand the context for your project  - what gap are you filling in terms of the research and other work that already exists? Check other published work, including ACCAN's research, and government bodies such as communications regulators.

  • Clearly explain how your project differs from other related projects that exist. This is particularly important for projects involving cyber-safety and digital literacy training. This is because the Australian government and other not-for-profits are addressing these issues through various training programs. If you see a gap or a limitation to these resources, explain why and how your project is addressing a significant gap. Ensure you refer to the ACCAN resources already available. If you are developing new materials, how will they complement what's already 'out there'?

  • Clearly explain the future your project will have after our funding ceases. Do you expect the work to continue in any way? What provisions have you included in your planning to ensure this can happen?

  • Look through our previous grants projects to get a better understanding of what and who we fund.

Additional resources

Contact us

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Call: 02 9288 4000 

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service: www.relayservice.gov.au and ask to speak to a member of the grants team.

What is Stan?

Stan is a subscription video on demand service provider that allows consumers to watch video entertainment online. Key information about this provider includes:

  • Stan is owned by StreamCo, a joint venture of Nine Entertainment Co. and Fairfax Media.

  • Stan produces some limited original content but most of its content is sourced from others.

  • Subscriptions are based on a 30-day cycle and can be cancelled at any time.

  • Stan allows you to play up to three videos on different devices at the same time.

How can I join and play videos using Stan?

To join Stan, you will need a credit or debit card:

  1. Go to the Stan website

  2. In the ‘30 day free trial’ section, enter your e-mail address in the box provided.

  3. Select the ‘Start your free trial’ button.

  4. Follow the on-screen prompts.

Note: If you do not want to be charged for using Stan, you will need to cancel before the end of your 30-day free trial.

To watch Stan, you will need a device that is:

  • Connected to the internet

  • Capable of running a web browser or a Stan app

Such devices can include:

  • Smart TV

  • Blu-ray player

  • Game console

  • Streaming media player

  • Smartphone or tablet

  • Desktop or laptop computer

Specific information can be found on the Stan Devices page.

What accessibility features are common to playing videos online?

There are two main features that support the playback of online videos in an accessible way:

  • Captions: this is the text version of speech and other sound that can be provided on videos. Captions can be either open (which means the captions are always on) or closed (which allows the consumer to turn the captions on or off).

  • Audio description: this is when spoken narration is used to describe visual content. Narration is usually included between bits of dialogue and can be used to describe visual elements such as scenes, settings, actions and costumes.

In addition, the World Wide Web Consortium (W3C) has produced the Web Content Accessibility Guidelines (WCAG) 2.0 to make sure that creators of web and app content can include accessibility features such as captions, audio description and an accessible interface for assistive technology users. A simplified version of this standard is also available.

How accessible is Stan?

According to research conducted by Curtin University, Perth:

  • Closed captions are available on some videos, first introduced in January 2016.

  • Audio description is not available.

  • The website and apps on devices such as tablets are not entirely WCAG 2.0 compliant, meaning that some users are likely to experience difficulties in finding and playing video content with their assistive technologies.

What tips and tricks can I use to overcome the accessibility barriers on Stan?

Here are some tips and tricks provided by consumers that have used Stan to maximise your accessibility:

  • Try a different device: consumers have indicated that some platforms may be easier to use with assistive technologies than others. For example, if you are having difficulty with the website, the app on an Android-based tablet or an iOS device such as an iPad may work better with the device’s built-in accessibility features.

  • Searching and ‘CC’: to find a video with closed captions, perform a video search and look for the ‘CC’ icon in the search results. If the ‘CC’ icon is present, the video has closed captions.

  • Enabling captions: captions can be turned on by selecting the ‘CC’ button on the video. This button will only display closed captions if they are available.

Are there more accessible video on demand services available?

There are a number of different subscription video on demand services available to consumers, and these services offer different accessible content. With most services offering some form of free trial, it may be worth testing a service to determine which one works best for you. In addition to this tip sheet, Curtin University has also created tip sheets for Netflix Australia, Presto, Quickflix and Foxtel Play.

The video I want to play is not accessible. What can I do?

If you are unable to find or play a video due to accessibility issues, there are a number of steps you can take to voice your concerns. Please refer to the Video on Demand Subscription Services: Accessibility and Your Consumer Rights tip sheet created by Curtin University as part of this series or follow the links in the help section below.

Where can I get additional help and information?

For additional help regarding Stan, you can go to:

The operation of the Australian Communications Consumer Action Network is made possible by funding provided by the Commonwealth of Australia under section 593 of the Telecommunications Act 1997. This funding is recovered from charges on telecommunications carriers.

 

young girl wearing headphones looks to right against black backgroundCurtin University, Department of Internet Studies

Grant round: 2017-18

Amount: $32,000