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Link to Consumer Top Tips information pack

Top Tips for Phones and Internet

Access our Consumer Information pack of top tips. The pack consists of five brochures and bookmarks that cover common consumer issues

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Link to Consumer Tipsheet: Use less data on your mobile phone

How to use less data on your smartphone

Don't let your smartphone chew through your data allowance, see how smart consumers save!

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Link to Consumer Tipsheet: Travelling overseas with a mobile phone

Travelling overseas with a mobile phone

Consider your options when travelling overseas with your mobile phone.

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Link to consumer tip sheet: How to make a complaint that gets heard

How to make a complaint that gets heard.

If you have a problem with your phone or internet provider, you have a right to complain. Making a successful complaint is pretty straightforward.

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Connect with ACCAN social media and e-newsletter

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The CEOs of ACCAN, the South Australian Council of Social Services (SACOSS), and Financial Counsellors Australia (FCA) have sent a joint letter to the major political parties calling for an urgent review of the Centrelink Telephone Allowance (CTA). See below for a link to download the letter that was sent to the political parties.

The letter is accompanied by a preliminary data briefing report by ACCAN and SACOSS on the adequacy of the CTA, based on a survey of 523 low-income Australians. The survey found that many low-income consumers are struggling to pay their telecommunications costs, and that the CTA is not adequate to alleviate this financial difficulty. As a result, the report recommends that all parties and candidates in the Federal Election:

  • Recognise that in the digital age the CTA is not fit for the purpose of providing access to affordable telecommunications for all Australians; and
  • Commit to reviewing and updating the CTA to ensure affordable telecommunications for all Australians in the digital age.

A media release was issued regarding the report. The data briefing report is one part of a larger research project on the affordability of telecommunications for low-income consumers, for which a full report will be issued in coming months. The project will also look at the extent and impact of the communications poverty premium for low-income consumers, and whether common billing methods (such as direct debit and 28 day billing cycles) are compounding difficulties in maintaining connectivity.

Download: docxLetter to MPs and Ministers re Centrelink Telephone Allowance915.74 KB

Download: pdfLetter to MPs and Ministers re Centrelink Telephone Allowance382.31 KB