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Link to Consumer Top Tips information pack

Top Tips for Phones and Internet

Access our Consumer Information pack of top tips. The pack consists of five brochures and bookmarks that cover common consumer issues

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Link to Consumer Tipsheet: Use less data on your mobile phone

How to use less data on your smartphone

Don't let your smartphone chew through your data allowance, see how smart consumers save!

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Link to Consumer Tipsheet: Travelling overseas with a mobile phone

Travelling overseas with a mobile phone

Consider your options when travelling overseas with your mobile phone.

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Link to consumer tip sheet: How to make a complaint that gets heard

How to make a complaint that gets heard.

If you have a problem with your phone or internet provider, you have a right to complain. Making a successful complaint is pretty straightforward.

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Guage showing Megabits per secondBroadband plans are commonly advertised on headline speed claims which may only be achievable in ideal test conditions and are not what consumers should expect in real world everyday use. Claims are qualified with an elusive list of factors that can affect performance, but this is difficult for consumers to engage with or apply to their service. This issue is heightened with nbn and the promise of faster and better technologies and services.

Information is needed on broadband performance across networks, geographies and providers, which is independently tested, reflective of real consumer experience and produced in an easy to understand format. This will allow consumers to make informed choices on their broadband services.

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docxSummary broadband performance policy position.docx775.44 KB

pdfSummary broadband performance policy position.pdf481.17 KB