Broadband plans are commonly advertised on headline speed claims which may only be achievable in ideal test conditions and are not what consumers should expect in real world everyday use. Claims are qualified with an elusive list of factors that can affect performance, but this is difficult for consumers to engage with or apply to their service. This issue is heightened with nbn and the promise of faster and better technologies and services.
Information is needed on broadband performance across networks, geographies and providers, which is independently tested, reflective of real consumer experience and produced in an easy to understand format. This will allow consumers to make informed choices on their broadband services.