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Telstra

Disability Equipment Program

Rental telephone equipment for access to fixed line service (home phone line)

Includes:

  • Large button phone
  • Volume control phone
  • Teletypewriter
  • Flashing light alert

For enquiries about the program, eligibility, to order a product or to trial a product: Contact the Telstra Disability Enquiry Hotline on:
1800 068 424 (Voice)
1800 808 981 (TTY only)
1800 814 777 (Fax)

You can also find more information on the Telstra website.

Directory Assistance Helpline

A live directory assistance service for people who have trouble using Telstra's White or Yellow Pages directories (phone books).

  • Provides phone number and physical location of listing.
  • Requires pre-registration

For enquiries about eligibility and registration contact the Telstra Disability Enquiry Hotline on:
1800 068 424 (Voice)
1800 808 981 (TTY only)
1800 814 777 (Fax)

Call connect fee exemption

A call-connect service for registered users available to people who cannot use a phone keypad or otherwise make a phone call on their home phone.

  • Requires pre-registration
  • Requires certification by a suitably qualified medical practitioner

For enquiries about eligibility and registration contact the Telstra Disability Enquiry Hotline on:
1800 068 424 (Voice)
1800 808 981 (TTY only)
1800 814 777 (Fax)

Priority Assistance

Priority assistance for registered customers with a diagnosed life threatening illness.

Includes:

  • Connection of first standard telephone service
  • Repair of a fault on one nominated standard telephone service where no other telephone services are working

For more information call: 132200 or visit the Telstra support page.

Optus

Disability Equipment Program

Telephone equipment for access to fixed line service.

Includes:

  • Cordless telephone with features to assist people who have trouble using a standard handset
  • Teletypewriters - rental

For more information on Optus TTY call:
1300 301 937 (Voice)
1800 500 002 (TTY)

You can also find more information on the Optus website.

Operator-assisted directory service

Free directory assistance for people who have trouble using directory services.

For more information see Optus Disability Services or call 133 937 (general inquiries option) to apply for a free operator-assisted service.