In order to sign up with some businesses, such as phone companies or internet providers, consumers are often required to be able to prove their identity. This can be problematic for people who do not have the typical standard identification documents such as a driver licence or a passport.
This tip sheet is intended to outline alternative methods that are accepted by telecommunications companies, specifically, Telstra, Optus and Vodafone.
Pre-paid mobile service
When getting a pre-paid mobile phone or mobile broadband service the law requires businesses to verify a customer’s identity at the time the service is activated. There are a number of different documents that can be used to verify who you are for the purpose of activating a pre-paid mobile service.
These include the following:
Category A documents
- An identification card issued in the name of the purchaser by a tertiary education institution.
- A licence or permit issued in the name of the purchaser under a Commonwealth, State or Territory law.
- A passport issued in the name of the purchaser.
- A statement issued under a Commonwealth, State or Territory law to the effect that the purchaser is entitled to receive a financial benefit.
- A birth certificate in the name or former name of the purchaser.
- Any other document that is recognised as a proof of identity under a Commonwealth, State or Territory law.
- Example: A Keypass card issued to a resident of Victoria or a proof of age card issued under a State or Territory law.
With all forms of ID, make sure that it has not expired (the expiry date should be in the future).
When activating a new pre-paid mobile service the business is required to ask how many pre-paid services the customer already has, If this new service brings the customers total pre-paid mobile services to 5 or more the business is required to ask for additional identification.
Post-paid mobile phone or internet services
When setting up a post-paid service such as a mobile phone contract or internet service, companies will generally require more information about who you are. This is in part how they are able to know that you will be responsible for paying your bill each month. This is often referred to as the ‘100 point identification check.’ These documents are usually divided into two separate categories, primary identification documents and secondary identity documents.
The most common way of gaining the required 100 points of identification is to provide one primary document and one or two secondary documents. The primary document is one with your photo on it. Typically documents such as driver licences or passports are primary documents. Secondary documents may have your photo on them however this is not a requirement of a secondary document.
Typical secondary documents include (but are not limited to):
- A valid credit or debit card in your name
- A valid University or TAFE identity card in your name
- Valid leases and utility bills
While it is easier to get a service if you have the typical photo ID it is not essential. Below are the ways you can still sign up for a post-paid service with Telstra, Optus and Vodafone. Each of these telecommunications companies has a different process.
Typically, you can pick and choose from a minimum of one primary ID. When choosing your primary ID, make sure that it has your photograph and shows your name, date of birth and signature.
If you don't have any primary ID, the Optus customer service agent can discuss your suitability using the secondary ID that you have available.
|Primary ID||Secondary ID|
|Australian Driver's Licence||Medicare Card|
|Australian Learner's Permit||Australian Government issued benefits card
e.g. Pension Concession Card, Health Care Card (with current address)
|Australian Boating Licence||Australian Private Health Insurance Card|
|Australian Shooter's Licence||Credit / Debit or ATM Card|
|Keypass (with photo and date of birth)||Current Bank Statement or Online Financial Statement|
|Personal Information Card (Tasmania)||Bank Welcome Letter (issued in the last 30 days)
- Must be accompanied with matching Credit / Debit / ATM Card
|Proof of Age Card (with photo)||Mortgage Documents (with current address)|
|Australian Passport||Birth Certificate or Original Birth Extract|
|New Zealand Passport||Marriage Certificate|
|Other International Passport (with valid VISA)||Citizenship Certificate|
|Blind Citizens Australia Identity Card||Current Utility Bill (issued in the last 90 days)
- e.g. Electricity, Gas, Rates Notice, Telecommunication
|Vision Impaired Transport Concession Card||Tertiary Student ID Card (with photo, student number and institution)
- e.g. University or TAFE
|Working with Children Card||Confirmation of Tertiary Enrolment|
|Working with Vulnerable People Card||Rental Agreement / Bond Notice|
|Australian Military Identification||Taxi Licence (with photo)|
|Australian Defence Force Driver's Licence||DFAT issued Diplomat Card (with photo)|
|Australian Police Identification|
Telstra’s typical 100 point identity check includes a single primary document such as a driver licence or passport along with one or two pieces of secondary identification.
For consumers with a disability who do not have a primary document with photo, Telstra has an exemption process for meeting the 100 point identification check.
If a customer with a disability cannot provide a form of Primary ID Telstra can accept three forms of Secondary ID that total 100 points or greater.
The secondary ID should include a form of ID which confirms they have a disability (for example, a Disability Support Pension Card which has the letters DSP).
|Current Telstra Customer||Must be more than six months||70|
|Police/Defence Force ID||With Photo||60|
|Credit Card with photo||Credit cards should only be obtained from the customer as a last resort if they can't produce another Secondary ID type||50|
|Aged Pension card||40|
|Credit, Debit, or ATM card||Australian financial institution cards only
Credit , Debit or ATM cards should only be obtained from the customer as a last resort if they can't produce another Secondary ID type
|Disability Pension card||25|
|Health Care card||25|
|Social Security Card||25|
|Birth Certificate||If the name changes, they need to provide a marriage certificate||40|
|Certificate of Title||Title Number, issuer and issue date||35|
|Valid Australian Proof of Age||35|
|Employment ID card||With Photo, Employee number and employer||40|
|Employee ID No Photo||30|
|Tertiary Student ID card||With Photo, Student Number-Issuing body such as University or TAFE||25|
|Drivers Licence (International / Overseas)||25|
|Private Health Insurance Membership card||25|
|Local Council Rates notice||25|
|Gas, electricity, vehicle registration bills||Less than six months old||25|
|Drivers Licence Paper||25|
|Electoral Roll record||With issuing body and issue date||25|
|Financial Institute account Statement||With issuing body and issue date||25|
Vodafone business process requires certain ID for the 100 points ID check. For consumers without a Driver Licence or passport, an Australian Government Proof of Age card, Photo Card, Keypass is required. This must be submitted with a Green Medicare Card plus a credit or debit card or other document type listed below.
|Valid (not expired) Australian/New Zealand Passport||70 points|
|Valid (not expired) International Passport||70 points|
|Drivers Licence or Permit issued by the Australian Government, including Learners Permit||70 points|
|Valid Police/Defence Force ID photo||70 points|
|Australian Government Proof of Age card/Photo Card/Keypass (must be submitted with a Green Medicare Card or a Passport to prove Permanent Residency)||60 points|
|Credit Card - Australian or International Bank issued (max 1 per Customer)||40 points|
|Green Medicare Cards are the preferred form of secondary ID||30 points|
|Interim (Blue) and Reciprocal (Yellow) Medicare Cards are acceptable only in conjunction with a Passport , as they denote Temporary Residency||30 points|
|Current Australian Pensioner Card||30 points|
|Original full (not extract) Australian Birth certificate||30 points|
|Valid NSW Birth card with photo issued by NSW Registry of Births, Deaths & Marriages||30 points|
|Current Australian Healthcare Card||30 points|
|Current Australian Bank or Card Statement (submit under Bank Statement)||30 points|
|Current Australian Bank Transaction listing (submit under Bank Statement)||30 points|
|Rates Notice (<12 months, name/address)||25 points|
|Current Australian Utility or Telco invoice||25 points|
|Valid Private Health Insurance Membership Card||25 points|
|Tertiary Student ID Card (name and photo)||25 points|
|Tertiary Certificate of Enrolment (submit under Student ID)||25 points|
|Debit/ATM Card - Australian or International Bank issued (maximum 1 per application, and International ATM cards must display the “PLUS” logo)||20 points|