ACCAN would like to invite our members, financial counsellors and others to attend a "Your Rights" workshop being hosted by ACCAN Chief Executive, Teresa Corbin. Ms Corbin will explain what rights Australian phone and internet customers in relation to common issues such as bill shock, mobile phone and internet contracts and how to make an effective complaint.
She will also provide information for people working with vulnerable clients about how to manage issues such as financial hardship. Participants will leave with better tools for dealing with telecommunication problems.
Welcome & Acknowledgement of Country
Introduction about ACCAN
Current Consumer Issues in Telecommunications
Outcomes for consumers from new regulation
Questions and Discussion
The workshop will take place in the Nemarluk Room.