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Matthew Lobb, Vodafone General Manager, Fixed Capability

Matthew Lobb, Vodafone General Manager, Fixed Capability


QandA Fast Forward to 2030: Hosted by Elise Davidson, ACCC

QandA Fast Forward to 2030: Hosted by Elise Davidson, ACCC


ACCANect 2019: Engaged audience

ACCANect 2019: Engaged audience


Helen Wellings: Keynote presenter

Helen Wellings: Keynote presenter


ACCAN staff engaging with Sue Salthouse during a break

ACCAN staff engaging with Sue Salthouse during a break


Allen Lew, Optus CEO

Allen Lew, Optus CEO


Allen Lew, Optus CEO, recieving Challanger Champion Award

Allen Lew, Optus CEO, recieving Challanger Champion Award


Judi Jones, TIO - Rose Webb, Commisioner of NSW Fair Trading

Judi Jones, TIO - Rose Webb, Commisioner of NSW Fair Trading


Nerida O'Loughlin, ACMA chair - Teresa Corbin, ACCAN CEO - Delia Rickard, ACCC Deputy Chair

Nerida O'Loughlin, ACMA chair - Teresa Corbin, ACCAN CEO - Delia Rickard, ACCC Deputy Chair


ACCANect participant discussing the program with Deidre O'Donnell, ACCAN Board Chairperson

ACCANect participant discussing the program with Deidre O'Donnell, ACCAN Board Chairperson


Christine Ross, reporting back from Indigenous focus day

Christine Ross, reporting back from Indigenous focus day


ACCAN board members presenting award to Ian Binnie

ACCAN board members presenting award to Ian Binnie


ACCAN board members presenting award to Nan Bosler

ACCAN board members presenting award to Nan Bosler


NBN Co receiving Community Engagement Champion award

NBN Co receiving Community Engagement Champion award


Andy Penn, Telstra CEO

Andy Penn, Telstra CEO


Kevin Russell, Vocus Group Managing Director & CEO

Kevin Russell, Vocus Group Managing Director & CEO


Tony Maher, National Farmers' Federation CEO

Tony Maher, National Farmers' Federation CEO


Nan Bosler and Robert Morsillo, Consumer Champion award recipients

Nan Bosler and Robert Morsillo, Consumer Champion award recipients


Adrian Panozzo, Founder of Better Life Mobile receiving People's Champion Award

Adrian Panozzo, Founder of Better Life Mobile receiving People's Champion Award


Gavin Williams, Executive General Manager for Products, NBN Co

Gavin Williams, Executive General Manager for Products, NBN Co


Date: 11-12 September 2019
Venue: Aerial UTS Function Centre, Sydney

 

ACCAN is constantly striving for improved, consumer-friendly, telecommunications services for all Australians. This year we celebrate a decade of bringing the consumer voice to the telco table.

ACCANect 2019 will provide an opportunity for consumers to reflect on the last 10 years of change in telecommunications and to hear about the challenges and triumphs that consumers have faced. We will also look to the future and hear from our guest speakers about the current trends and increase in demand for telecommunications services towards 2030.

ACCANect 2018 Logo: Confidence in the connected world

Conference background

In 2018, technology and digital services are all around us. Consumers use the internet and telecommunications services to stay connected, go shopping, link into education and job opportunities and access government services.

While we increasingly live our lives online, it’s vital that we don’t leave anyone behind.

  • What gaps will appear in the connected world?
  • Who will and won’t be able to access services due to limitations on connectivity?
  • What can we do to ensure that people are not only connected but also have the confidence to use new technologies to their benefit?

We will explore these questions and more at the 2018 ACCANect Conference, themed: ‘Confidence in the Connected World’.
ACCANect will be an opportunity for consumers, providers and government representatives to get up to speed on consumer concerns around the connected world.

Thank you to everyone who attended ACCANect and made it such a valuable experience

Digital technology has transformed consumer experiences around the world. Consumers can buy products, access information, and communicate with people anywhere in the world with just the touch of a button. We are told that soon everything will be connected so the theme of this year’s ACCANect is ‘Your place in the connected world’.

This “always on”, always connected world raises some big questions for consumers. Is our personal information safe online? Do we know what data is being collected about us and are we happy with how it is being used or shared? How do new services make decisions about us and are they fair? How can we make sure everyone can access an open internet, as well as benefit from the convenience, choice and lower prices?

ACCANect was an opportunity for consumers, providers and government representatives to get up to speed on what’s available now, what’s over the horizon and what the benefits and challenges are going forward.

As well as debate and discussion, ACCANect will provided practical tools for those attending to navigate the connected world. We looked at the latest research as well as successful initiatives both here and overseas to promote and improve connectivity.

Transcripts and presentations will be put into the sessions below when available.

Conference delegates networking at ACCANect - Equipping consumers to stay connected

Download: docxACCANect Program55.75 KB
Download: pdfACCANect Program5.23 MB

All videos and presentations have been uploaded in the form provided to ACCAN.  Where a video is not captioned unedited transcripts as captured on the day are provided.  ACCAN endeavours to supply all materials in an accessible format and will update this page with more accessible versions as they become available.

Background

The digital world can be very complex and challenging for consumers to navigate. ACCAN’s goal is available, affordable and accessible communications services for all Australians. As part of the National Year of Digital Inclusion, the ACCANect Conference focused on how to empower consumers to get and stay connected to the phone and broadband services they need.

ACCANect provided opportunities for consumers, providers and government representatives to get up to speed on what’s available now and what’s over the horizon.

Our 2016 Conference is all about equipping consumers with the tools they need to get and stay connected to communications services. We have identified three key areas where consumers need better tools. Please share your responses with us on any of the questions below:

  • What legal protections do consumers need to help them get/stay connected?
  • What information needs to be more widely accessible to consumers?
  • How could products be better designed to suit consumer needs?

 

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