The ACCAN National Conference, Dollars and Bytes - Communications affordability now and tomorrow, was held from 1-2 September, 2015, at the Aerial UTS Function Centre in Sydney.
Affordability is one of our core objectives and was the focus of the Conference. Affordability of communications products is an issue that affects all consumers, from young people, to families and seniors.
Presentations and transcripts are now available and are linked below.
1-2 September 2015
Aerial UTS Function Centre, Sydney
Day 1, Tuesday 1st September
Welcome and opening address
Chairperson ACCAN Board
Welcome to Country
Uncle Chicka Madden
Cultural Representative, Metropolitan Local Aboriginal Land Council
The Hon. Malcolm Turnbull MP, Minister for Communications
[video not provided to ACCAN with subtitles - please refer to conference transcript]
Ideas Garden promotional video
Visiting Senior Fellow, Department of Media and Communications, London School of Economics
Claire Milne, MBE, has worked in the telecoms sector since 1975. A Maths graduate, she had a varied series of management jobs within British Telecom, including teletraffic theory, exchange and network design, regulation, marketing strategy and mobile. Since 1989, she has been a consultant, first with Ovum and then in her own company Antelope Consulting; and since 2003 she has been a Visiting Senior Fellow at LSE. From 2008 to 2014 she chaired the Consumer Forum for Communications at Ofcom. Consultancy has taken her to scores of countries, and she contributed to CTN's For Whom The Phone Rings and ACCAN's Future Consumer.
ACCAN is very pleased to welcome Claire as the keynote speaker for the ACCAN National Conference 2015.
Presentation: Claire Milne presentation846.47 KB
Digital Transformation Office
Morning Tea: 10:30-11:00am - Sponsored by National Relay Service, speech 10.30-10.32am
Indigenous Consumers and Communications Affordability
lnsights into affordability of telecommunications products and services for Indigenous consumers.
Director, Regional Telecommunications Independent Review Committee
Update on Regional Telecommunications Review
The real experience: Sarah Toohey, Council to Homeless Persons
Mapping Affordability Research
This session will investigate the current research landscape on the affordability of telecommunications products and services and will identify the existing research gaps. By drawing on the expertise of researchers from a wide range of disciplinary backgrounds, this session will provide insightful analysis of relevant research and consider exciting ideas for future research.
Dr Tony Eardley
Hon. Senior Lecturer, Social Policy Research Centre, University of New South Wales
Prof Julian Thomas
Director of the Swinburne Institute for Social Research
Dr Greg Ogle
Senior Policy & Research Analyst, South Australian Council of Social Service
Executive Manager, Strategy and Research Branch, Corporate and Research Division, ACMA
Presentation: Linda Caruso presentation672.38 KB
Acting Ombudsman, Telecommunications Industry Ombudsman
Ms Michelle Rowland MP
Shadow Minister for Citizenship & Multiculturalism.
Shadow Assistant Minister for Communication.
Federal Member for Greenway.
Presentation: Michelle Rowland presentation509.27 KB
Affordability for all-The Real Experience
This session focuses on ACCAN's basic principle that all Australians should have access to affordable telecommunications services. Participants will discuss a key issue from within the areas of small business, regional and remote consumers, low income and Indigenous consumers and consumers with disability. Participants will consider if there are any common issues and discuss possible solutions. The audience will have an opportunity to contribute to the discussion during Q&A.
Telstra Low Income Measures Assessment Committee
Chair, Consumers Federation of Australia
Anthony Gibson: Video
CEO, Council of Small Businesses of Australia
Fleur Turner: Video
Managing Director, Youth Action
CEO, Australian Federation of Disability Organisations
Ben McAmaney: Video
Deputy Director, Anglicare Australia
Pat Warriner: Video
Afternoon Tea: 3:00 – 3.30 pm
The real experience: Gerard Brodie, CALC
Post speech video of Rod Sims
If I could say one thing: The Checkout, ABC1 Television
Will the price be right?
This session will look at some of the instruments, market factors and consumer trends that affect prices into the future. It will examine the likely trend in product pricing (broadband, mobile and telephone services) and identify what effect this will have on affordability of products for consumers. In answering this it will develop the conversation from the previous session about what is the basic level of service that consumers will need access to in the future.
CEO, Futurist, Keynote Speaker, Market Clarity
Senior Manager, Industry & Policy, Macquarie Telecom
Director, Economic Analysis, Bureau of Communications Research
Apps For All Challenge Awards Ceremony
Together with Telstra, ACCAN brings you the Apps For All Challenge - Australia's only competition for accessible mobile apps, aiming to raise awareness of the issues faced by people with disability and older Australians with using apps on smartphones and tablets. The awards will acknowledge the apps that excel at including everyone.
Presentations from Dr Karsten Wildberger, Group Managing Director, Telstra Consumer and Emeritus Professor Ron McCallum AO, University of Sydney.
Day 2, Wednesday 2nd September
Last Avenue of Digital Inclusion – Broadband & Social Housing
This session will present the results of ACCAN and Infoxchange research investigating social housing broadband - costs, service options and barriers to broadband take up in social housing and who is responsible for what aspects of the service.
Dr Tessa Boyd-Caine
Deputy CEO, ACOSS
Manager, Digital Inclusion, Infoxchange
Jenny Leong MLA
Greens spokesperson on Tenancy, Rental Housing and Strata Issues
Executive Officer, Victorian Public Tenants Association
Manager, Sustainable Communities & Partnerships, Hume Community Housing Association
Fixed Wireless & Satellite
Morning Tea: 10:30-11:00am
Communications Affordability, the Way Forward
This session brings together thought-leaders and experts to propose new ideas. Unrestrained by commercial interests, political ideology or the status-quo our presenters will propose new and innovative solutions to remove affordability barriers faced by some telecommunications consumers. Responding to these ideas as well as issues and case studies raised on day one of the conference, Australia's leading Telcos will have an opportunity to outline their plans for closing the affordability gap now and into the future.
Senior Advisor, Digital Inclusion Team, Chief Sustainability Office, Telstra
Vice President, Corporate & Regulatory Affairs, Singtel Optus
General Manager, Industry Strategy & Public Policy, Vodafone
Head of Corporate Affairs & Communications, amaysim
General Manager, Jeenee Mobile
Executive Director, Financial Counselling Australia
Dr Scott Hollier
Manager, Major Projects, Media Access Australia
Dr Justine Humphry
Lecturer, Cultural & Social Analysis,
School of Humanities and Communication Arts, University of Western Sydney
Dr Peter Gerrand
Hon Professorial Fellow, Melbourne School of Engineering, University of Melbourne
Debate: 'Digital disruption is in the best interest of consumers'
Disruptive innovation has the potential to create new markets, choice, drive down prices and improve service delivery for consumers. Will the latest wave of digital disruptors liberate consumers from monopolies or shackle them to new ones? We hear from six experts debating the merits of disruption for consumers.
Deputy Chairperson, ACCC
Director Public Policy (Oceania), Uber
Head of Mobile, Yatango
Freelance Journalist and Commentator
Faculty of Engineering & Information Sciences, University of Wollongong
Executive Director, Cyberspace & Policy Centre
Summation by Teresa Corbin, ACCAN CEO
2016: The Year of Digital Inclusion
Launch of the Year of Digital Inclusion by Infoxchange CEO, David Spriggs.
Afternoon Tea: 3:15-3:45pm
ACCAN Annual General Meeting (AGM)
Download Conference program: ACCAN Conference Program 727.38 KB
Download Conference program: ACCAN Conference Program219.49 KB