Australian Communications Consumer Action Network
The organisation’s mission to champion consumer rights by advocating for fair, transparent, and accountable telecommunications policies.
Latest News
Self-regulation of the telco sector has failed
Interview
ABC - NSW Mornings
11 December 2025
ACCAN CEO Carol Bennett spoke to ABC Radio's Paul Turton about the how self-regulation in the telecommunications industry has failed. Industry cannot be expected to manage the public’s safety when its primary responsibility is to shareholders and profitability.
Labor excluded national emergency management hub from triple-0 watchdog despite repeated advice
Comments
The Australian
29 November 2025
ACCAN features in The Australian, with CEO Carol Bennett commenting that 'there must be a very close relationship if you’re the custodian for Triple Zero on the telco side to work with NEMA, the expert body that deals with emergency services.'
Almost half of customers give up before complaining to Ombudsman
Interview
ABC Radio Sydney
28 November 2025
Our CEO Carol Bennett spoke with the ABC Sydney’s Michael Atkin about a growing problem: many consumers tell us they don’t feel heard by their telcos. Complaints go unanswered, responses are slow and issues drag on without resolution.
Optus and other telcos 'not meeting needs' of people with complaints over network issues: ombudsman
Comments
ABC News
27 November 2025
Many telco consumers continue to face long wait times, unresolved complaints and repeated network failures. ACCAN is calling on the consumer watchdog ACCC to investigate if consumers being charged and not receiving a service constitute misleading sales practice.
Australian Communications Consumer Action Network
ACCAN is the peak national consumer advocacy organisation for communications.
Fair Call
Campaign
Telcos are writing the rules that are meant to hold them accountable. It's no surprise they’re failing consumers. The Telecommunication Consumer Protection (TCP) Code is supposed to set rules for how telcos treat their customers. It covers things like sales practices, billing, credit checks, and customer service.
After over a decade of reviews, breaches, and ongoing consumer harm, it’s clear the Code isn’t working.
The latest draft, developed by industry body Communications Alliance, has serious flaws. Despite ongoing feedback from consumer groups, regulators, and some telcos themselves, key issues remain unresolved — especially when it comes to the sales practices used by telcos which result in real consumer harm.
We believe enough is enough.
No Australian
Left Offline
The supporters of No Australian Left Offline want affordable broadband. Affordable broadband is a home internet service that enables all Australians to be online regardless of their personal circumstances or where they live, without putting them into financial stress.
With all Australian government services to be available online by 2025, it’s more important than ever that there is No Australian Left Offline.
Over one million Australians will continue to have access to essential government services with affordable broadband.
No Australian
Left Offline
The supporters of No Australian Left Offline want affordable broadband. Affordable broadband is a home internet service that enables all Australians to be online regardless of their personal circumstances or where they live, without putting them into financial stress.
With all Australian government services to be available online by 2025, it’s more important than ever that there is No Australian Left Offline.
Over one million Australians will continue to have access to essential government services with affordable broadband.
